Job Description
Primary Responsibilities:
- Investigate, diagnose, and resolve product issues reported by customers
- Contribute to product knowledge base documentation
- Analyze incident reports to identify opportunities to improve processes
- Maintain accurate information about customer problems within a ticket tracking tool
- Assist product owners with product defect and feature request triage and prioritization
- Serve as liaison between internal teams and the product teams
- Mentor and train T1 support team members
- Strong problem solving, critical thinking, and time management skills
- Excellent English communications skills (written and spoken)
- Experience in an T1 or T2 application, helpdesk, or systems support role
- Proficiency with Windows desktop administration and troubleshooting
- Working knowledge of Microsoft Office Suite
- Payments industry knowledge
- Experience with Windows batch scripting, Powershell, or linux scripting
- Certifications related to systems administration, networking, security, or cloud technologies
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
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Date Posted
09/01/2022
Views
9
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