Desktop Support Specialist - Intern

SailPoint the industry leader in Identity Security is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations logistics and other support needs for team members globally.

Responsibilities

• Be the first point of contact for all technical support issues
• Escalate trouble tickets to our infrastructure and development teams as appropriate
• Coordinate end user support with other Helpdesk team members or teams
• Perform basic Active Directory/O365 administrative tasks
• Perform hardware and software maintenance / troubleshooting on all end user equipment
• Perform preventative maintenance on equipment and software
• Provide support and assistance to local and remote employees
• Track and document your work clearly and efficiently
• Assist with administering new and existing systems and software
• Create documentation of solutions to reported issues resolution steps support procedures
• Document processes and take inventory of systems
• Perform other duties as assigned

Minimum Requirements:

• Experience creating documentation how to articles or equivalent
• Proven troubleshooting abilities with a strong customer service orientation
• Ability to effectively prioritize and execute tasks be organized and manage your time
• Ability to exercise good judgement
• Ability to setup install configure and troubleshoot basic Windows and Mac applications
• Excellent oral and written communication skills
• Excellent self-task management skills
• Familiarity with setup install and configure of Android and iOS devices preferred
• Familiarity with automated provisioning tools service desk software preferred
• Customer service oriented

Education:

• HS Diploma or equivalent

Compensation varies based on your level of education from high school to Masters and the role applied for.

The reasonably estimated hourly rate for interns at SailPoint ranges from (USD):

Benefits Overview

1. Financial security: 401(k) Savings and Investment Plan with company matching for 21 and over

2. Eligible for pay on SailPoint observed holidays during your tenure

3. Employee Assistance Program (EAP) and Care Counselors

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

What We Do

At SailPoint we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified intelligent and extensible platform delivers identity-first security helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations SailPoint secures the modern enterprise.

Why Work With Us

Together we’re redefining identity’s place in the security ecosystem. We love taking on new challenges that seem daunting to others. We hold ourselves to the highest standards and deliver upon our promises to our customers. We bring out the best in each other and we’re having a lot of fun doing it.

Gallery