Desktop Support Tech I

This position will answer, evaluate and prioritize incoming telephone, voicemail and email requests for assisting internal customers that have questions, or are experiencing issues with PC hardware, software, networking, applications, printers and peripherals.

• Proficiency with the use of remote tools, as well as going to site locations to resolve open issues, or complete outstanding requests that involve new functionality of PC hardware, software and peripherals.
• Timely installation or repair of desktop hardware, operating systems, software and peripherals.
• Proficiency with desktop user security.
• Effective use of established ticket system to efficiently manage assigned requests and/or problem tickets.
• Develop, document and maintain technology processes and procedures.
• Ability to travel to other Sub-Zero/Wolf facility locations.