Desktop Support Technician (1167)

Role & Responsibilities

• Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
• Diagnose hardware and software problems and replace defective components.
• Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Monitor network and server performance
• Research new technology and implement it or recommend its implementation.
• Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
• Provide quality Tier-I support to end-users as well as deployment projects.
• Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
• Provision mobile computing devices and resolve connectivity issues.
• Assists users with technical issues via telephone, e-mail, Remote or in person.
• Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
• Document problem resolutions within trouble tickets and maintain written documentation.
• Equipment setup for new hires/terms/transfers.
• Documentation of everything - systems, processes, network diagrams.
• Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Provide timely solutions to end-user computer hardware/networking/software issues.

Desired Skills & Experience

• 2+ year experience as System Administrator
• Master’s degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified
• Excellent Windows Server 20082012 implementation & administration skills
• Good knowledge of Active Directory, Group Policy and Exchange 2010
• Excellent Windows client OS skills - Windows 10 and 11
• Working knowledge of Linux
• Knowledge of ADFS and Office 365
• Solid understanding of LAN and WAN networking
• Cloud Platform management and Support
• Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment
• Design, build, support and maintenance of complex, quality infrastructure-based solutions.
• Excellent knowledge of backup solutions and principles
• Laptop, desktop and mobile devices troubleshooting Skill
• Information Security will be added advantage