Desktop Systems Engineer

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
Job Summary

• Managing RMM (Remote Monitoring and Management) systems to ensure the smooth functioning of desktop systems and applications.
• Taking charge of patching management and implementing computer imaging solutions.
• Driving automation initiatives and continuously improving team processes through automation.
• Collaborating with the operations team as a senior experienced engineer, providing mentorship and guidance when it comes to escalated support tickets.
• Actively participating in assigned projects to enhance user experiences and ensure high-quality processes.
• Assisting the networking and security operations teams as needed to maintain a secure and efficient IT environment.
• Your contributions in these areas will have a visible impact on the success of our IT Support team and contribute to the overall effectiveness of the organization.

Qualification

• 5+ years working in a systems administrator or desktop systems engineer role.
• Advanced skills in the standard tools, concepts, and practices of IT technical support and incident management
• Strong ability to analyze root cause and troubleshoot technical issues independently
• Expert level of knowledge of Powershell and scripting
• Advanced knowledge of system image management, application packaging and deployment including Microsoft Intune and autopilot, SCCM is a bonus.
• Extensive experience with endpoint vulnerability remediation
• Advanced knowledge of Active Directory including management, securities, permissions and Group Policies.
• Extensive experience with Remote Monitoring and Management Tools.
• Knowledge and understanding of network principals including but not limited to VLANs, routing and security.
• Experience with automation and familiarity with API keys.
• Ability to thrive in a fast paced and dynamic environment, with ever changing priorities and tasks
• Experience with:
• Addigy or other MDM tools
• Kaseya
• Linux and Mac OSes