Desktop Systems Specialist / Desktop Admin

Our client, a world leader in Semiconductors is looking for Desktop Systems Specialist / Desktop Admin.

Duration: Long Term Contract

Location: Ann Arbor, MI

Responsibilities
• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed
• Service Walk-Ups (Front-Line IT person) at IT Service Station for break fix, resolve issues, triage incidents and requests of various IT Services.
• Service Conference Rooms (Zoom) and User Cubical for break fix, resolve issues, triage incidents and requests of various IT Services.
• Support and handle new hire tasks; provision new systems for replacement and new hires setup

Additional Responsibilities:
• Service End-User Walk-Ups and by Phone.
• Assists in determining suitable software and/or hardware to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Meeting and coordinating with other local Technology department members on product installation, training, and support
• Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
• Documentation; write and update documentation of all IT/Systems Processes
• May conduct training programs designed to educate an organization u2019s computer users about basic and specialized applications.

Must have:

• 5+ years of experience in related field; supporting end-users (in person) in a corporate environment

• Knowledge of WIN 7/10
• Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
• Be able to troubleshoot video conference rooms
• Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
• Knowledge of ITIL and ITSM best practices

Nice to have:
• 4 year college degree in relevant field

• IT COMPTIA certifications; 2+years; Mac knowledge

• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN u2019s, SAN and wireless

Please respond with your updated resume and contact information to [email protected].

Best Regards,

Dawar Consulting Inc.,