Desktop Technician

Job Description:

Education Requirements

A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.

Required Qualifications

• The Department requires the following experience, skills, and/or knowledge for this position:
• Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;
• Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating Systems (OS), Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment; and
• Valid Driver's License.

NOTE: In addition to the above list, all selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

• The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
• Experience solving computer problems over the phone and troubleshooting PC and peripheral related problems;
• Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) protocols;
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop Personal Computers (PC);
• Experience providing Voice Over Internet Protocol (VoIP) phone support;
• Experience providing Virtual Private Network (VPN) client support;
• Experience working for a criminal justice agency;
• Knowledge of Information Technology standards in a criminal justice environment; and
• Experience supporting end users in a criminal justice environment.