Desktop Technician

Reporting to the onsite Desktop Lead, or the CIO, the IT Service Desk Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. 

Location: On-site

Essential Job Duties

• Troubleshoots and repair sof laptop/desktop computers and related peripherals.
• Diagnoses and troubleshoots hardware, software, network, and system issues effectively.
• Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus.
• Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access.
• Resolves technology-related difficulties experienced by faculty, staff, and students.
• Develops and maintainsdesktop deployment systems to streamline the process of deploying images to endpoint devices.
• Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.
• Utilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.
• Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.

Additional Responsibilities

• Coordinate with vendors to resolve problems.
• Generate and review activity reports. 
• Other duties, as assigned. 

Required Skills/Abilities

• Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.
• Good written and verbal communication skills.
• Ability to explain technical concepts and train others in non-technical terms.
• Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.
• Ability to work collaboratively in a team environment.
• A strong focus on customer service.
• Good organizational skills with a keen attention to detail.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.

Minimum Qualifications

• High school diploma or equivalent. 
• A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology. 

Preferred Qualifications

• Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
• Associate’s degree or bachelor’s degree in computer science or a related field
• 2-5 years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer in an office setting, indoors. 
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required tostand;walk; climb or balance and stoop, kneel, crouch, or crawl. 
• May be asked to travel to another office onsite or locally to assist a customer. 
• Interact with customers using a variety of modalities, including but not limited to orally, visually, and in writing. 

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. 

A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

 At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About CampusWorks

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies:

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

AAP/EEO Statement: 

CampusWorks, Inc. provides equal employment opportunities (EEO) and Affirmative Actions (AA) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Notice to all Applicants:

Please click on the links below for more information on these important topics:

- Know Your Rights: Workplace Discrimination is Illegal

- Employee Polygraph Protection Act

- Your Employee Rights Under the Family and Medical Leave Act (FMLA)

- E-Verify Participation

- Right to Work