Developer Educator

See yourself at Twilio

Join the team as Twilio’s next Developer Educator!

Who we are

At Twilio we’re shaping the future of communications all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location you’re part of a vibrant diverse team making a global impact each day. As we continue to revolutionize how the world interacts we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

In this role you’ll create documentation that helps developers build with Twilio products. As a Developer Educator the documentation you’ll create is part of a larger story that tells customers what and how they can build with Twilio. Developers are at the heart of everything we do at Twilio and as a Developer Educator you’ll use written content to teach developers how to build amazing things. Your primary responsibility will be to create highly technical documentation that is clear correct comprehensive and easy to use. You’ll work collaboratively with other Developer Educators to create maintain and improve our vast product documentation. Because you’ll be writing for developers you’ll need to have high technical proficiency and be able to test and document APIs write sample code and deeply understand the products you’re documenting. As a Developer Educator you’ll work closely with peers across the organization and will independently seek out information and take the initiative to form close relationships with stakeholders.

Responsibilities

In this role you’ll:

• Work collaboratively with other Developer Educators to review edit and create developer documentation for feature releases using our docs-as-code platform.

• Write highly technical developer documentation like tutorials and quickstarts that contain sample code.

• Compassionately review draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team.

• Be an active participant in the team’s Agile processes including sprint planning retros and regular syncs.

• Learn about Twilio’s products and become an advocate for our developers.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have:

  • 2-4 years of experience writing reviewing and maintaining product documentation.

  • Experience documenting APIs and using tools like Postman.

  • Excellent skills in grammar and experience with minimalist documentation design.

  • Familiarity with one or more coding languages.

  • Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation.

  • Ability to give and receive compassionate helpful feedback to teammates both on and off your direct team.

• You are:

  • Highly organized and able to work on numerous issues and projects simultaneously.

  • Able to succeed in a remote globally-distributed work environment.

  • Comfortable working in a highly collaborative environment.

  • Curious about new products and technologies and excited about sharing what you learn with our customers.

Desired:

• Experience with some of the following:

  • Working in a remote async environment with teammates across countries and time zones.

Experience working with a docs-as-code platform and workflow.

• Using command-line Git.

• A professional background in either development with a strong writing focus or writing with a strong development focus.

• Experience with workflows and tooling used by engineering operations and product teams.

Location

This role will be remote and based in either Ireland or the UK

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .