Developer Relations Coordinator

Job Title:Developer Relations Coordinator

Reports to:Developer Relations Manager

FLSA Status: Non-Exempt

Department:Consumer Markets

Location:Coral Springs

About our company

Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.

Our Mission Statement:

We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers' daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.

Our Vision Statement:

To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.

Why work for us:

• Industry leader for over 45 years.
• Great culture and support team.
• Dynamic and collaborative team environment.
• Eligibility to enroll in medical benefits after one month, as well as 401K plan.
• PTO & Paid Holidays.
• Strong company commitment to community outreach initiatives.
• Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers' choice.

About the role:

The Developer Relations Coordinator role demands strong organizational abilities, attention to detail, and effective communication skills while supporting the Developer Relations Manager in various administrative capacities.

Responsibilities for this role:

• Follow-up emails and meeting coordination.
• Submission of Hot Home Closing List addresses to the correct SRO Install group via SmartSheet.
• Follow-up on construction issues, verifying activities are on/off track from BSF work groups.
• Coordination and forwarding site plans to the appropriate groups.
• Pre-Install Construction calls from Developers or Property Managers (not residents).
• Updates on reports such as Hot Home Checklist, Ops SharePoint, and Sales Force.
• Collateral and Equipment property drop-offs and warehouse pick-ups.
• ICOMS: Creating orders in the ICOMS billing system and updating accounts, applying credits as requested by AM.
• Coordination of property address submissions. Ensure NAP Assignments and addresses submitted timely to MIS.
• Work order and ticket research as required.
• Creation of TC, SRO, and TicketView as requested by AM.
• Courtesy work order submissions to BSF Construction, Account Management and MIS.
• B2B Support: Courtesy account follow-up, engaging B2B reps and ensuring completion.
• Coordinating with Marketing for S&P delivery, MIS teams for new property billing code requests and testing.
• Attendance at town halls, site surveys, and walkouts to assist with meeting updates.
• Assistance with Hot Home handoff to normal Account Management operations.

Requirements for this role:

• High School Diploma or 2 years of relevant experience.
• Proficiency in English.
• Effective organization and prioritization skills.
• Proficiency in Microsoft Office, Excel, and PowerPoint.
• Establishes efficient courses of action to ensure timely completion of work products.
• Maintains stable performance under pressure or opposition, handling stress effectively.
• Possesses technical/professional expertise required for effective problem-solving and service management.
• Values and includes diverse capabilities, insights, and ideas of others.
• Sets high standards for self-performance, taking responsibility for successful task completion.

Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

• Accountability
• Innovation
• Teamwork
• Diversity & Inclusion
• Dependability
• Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.