Developer Success Engineer

Vercel gives developers the tools and cloud infrastructure to build scale and secure a faster more personalized web. As the team behind v0 Next.js and AI SDK Vercel helps customers like Ramp Supreme PayPal Chick-fil-A and Under Armour build for the AI-native web.

Our mission is to enable the world ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform supporting our customers or shaping our story: You can just ship things.

Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed outcome-driven motions—such as onboarding go-live readiness and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each.

These engagements are designed as short focused sprints with clear objectives allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness performance and optimization DSEs ensure customers can launch with confidence and scale effectively.

Beyond individual engagements DSEs capture repeatable solutions and translate them into documentation playbooks and best practices—extending the impact of their work to thousands of developers. In doing so they strengthen Vercel’s customer intelligence reduce friction across the developer journey and improve the overall efficiency of our customer experience.

• Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds caching web performance and cost efficiency
• Troubleshoot and resolve technical challenges related to Next.js serverless functions build pipelines and integrations
• Identify and unblock opportunities for customer growth and expansion
• Author and maintain resources—including internal playbooks external documentation and knowledge base articles—that scale learnings across internal teams and customers
• Partner with Sales Support and Product teams to escalate complex issues close feedback loops and influence product improvements
• Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

• 3+ years of experience in frontend development technical support solutions engineering or customer-facing technical role
• Strong knowledge of Next.js React and modern web performance best practices
• Familiarity with troubleshooting frontend build systems serverless runtimes and API integrations
• Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
• Strong communication skills—you can explain technical concepts clearly in writing async channels and live conversations.
• Must have used Vercel or Next.js or a comparable platform.
• Passion for helping developers succeed by delivering clear guidance reducing friction and creating scalable resources.

• Have contributed to open-source projects technical documentation or developer advocacy initiatives
• Bring experience in incident management debugging serverless functions or optimizing frontend performance
• Are comfortable working in a fast-paced global remote-friendly environment

• Competitive compensation package including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role and a WFH budget for you to outfit your space as needed.

Salary will be based on job-related skills experience and location. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race religion color gender expression or identity sexual orientation national origin citizenship age marital status veteran status disability status or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions even if they don't necessarily check every box on the job description.

• Competitive compensation package including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race religion color gender expression or identity sexual orientation national origin citizenship age marital status veteran status disability status or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions even if they don't necessarily check every box on the job description.
The San Francisco CA base pay range for this role is $138000 - $206000. Actual salary will be based on job-related skills experience and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits equity-based compensation and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. 

What We Do

From solo developers building their first app to large enterprise teams if it needs to be fast reliable and beautifully built it runs on Vercel. Our platform powers millions of deployments a day. We started with a simple belief: the web should be fast for everyone everywhere. That belief became Next.js. Then a platform. Then the infrastructure layer for the AI-native web.We are backed by the amazing team at Accel and CRV and we're headquartered in San Francisco.