DevOps Engineer

DevOps Engineer

Location: Salt Lake City, UT

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.​

Major Functions/Responsibilities:

• Defining and developing continuous integration and deployment pipelines
• Building Infrastructure as Code
• Coordinating build and release activities with other stakeholders
• Defining and developing automated quality and release gates
• Working with teams to develop code quality metrics and meters
• Identifying, researching, and prototyping new technologies to improve DevOps processes
• Collaborating with various teams and disciplines to promote and develop DevOps best practices
• Managing day to day operations of release pipelines, build tools, and source control software and resources
• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
• Troubleshooting & responding to downtime, performance degradation and outside attacks
• Occasional weekend or after-hours work as needed
• Follow the company Code of Ethics and CX policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CX.​

Experience Requirements:
Skills:​

• Solves basic problems for assigned tasks using a small set of techniques (e.g. trial and error, abstraction & encapsulation or divide & conquer)
• Experience in Visual Studio, C#, Monolith
• Can debug applications on the server side
• Experience in debugging windows processes.
• Stays abreast of new technologies and industry best practices related to DevOps
• Service-oriented; ability to supply services to a team of engineers
• Coordinates work with peers
• Shares discoveries and best practices
• Learns from others within team
• Self-Driven. Proactively looks for ways to improve systems and processes
• Can write clear documentation

Experience:

• 1-3 years of experience as a contributor on a software development team
• Solid understanding of Agile Software Development practices and principles
• Familiarity with CI automation tools, such as Github Actions, Jenkins, TFS Build
• Familiarity with infrastructure automation tools such as Chef, Ansible, or CloudFormation
• Experience working with distributed source control systems, preferably with GitHub or BitBucket
• Must have experience in writing scripting languages, such as Python, Perl, Powershell
• Familiarity with Amazon AWS services, Azure Cloud
• Must have experience in MSSQL
• Must have experience in Operating Systems (Linux/Windows
• Ability to communicate effectively in English​
• Experience in deploying a .net monolith

NICE to have:

• Deep knowledge and understanding in one or more of the following areas:
•  Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
• Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
• Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)

Education Requirement:

• ​Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​

This job description is not all-inclusive, and the employee may perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
​This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.