DevOps Engineer

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Brightree, the leading provider of cloud-based software for the post-acute care industry, is seeking a team player to be a part of our hosting team. We're looking for a super hero DevOps Engineer with high energy and a toolbelt of experience that can help us manage our current solution, automate repetitive tasks and provide a quality SaaS solution for our customers.

Specific responsibilities:

• Plan, deploy, and maintain critical business web applications and custom services in data center environments.
• Work with the development team to design and implement appropriate hosting environments for applications
• Maintain and contribute to our knowledge base.
• Monitor data center environments to ensure the integrity and availability of all resources including hardware and critical services.
• Perform ongoing system upgrades and performance tuning
• Provide Tier III support for operational incidents
• Investigate and troubleshoot issues with hardware and provide guidance to development teams researching incidents
• Research, develop, and implement automation of repetitive system administration tasks
• Assist in managing our Microsoft-centric environment
• Assist with management of network servers, SAN storage and technology tools
• Manage Business Continuity and Disaster Recovery site hardware, software and infrastructure
• Work with the Cybersecurity analyst on projects, policies and security patch management / remediation
• Work with external partners and vendors to integrate platforms
• Maintain our cloud infrastructure
• Utilizing Ansible, automate repetitive tasks

About you (a.k.a. the super hero)

• Ability to work with internal engineering and external clients to provision, provide access, and troubleshoot various testing and production resources
• Experience with IIS in a web farm
• Experience with Hyper-V or other virtualization platforms
• Experience with proactive monitoring and support to maintain health of servers, including regular software and firmware patching
• Able to work outside of normal business hours as needed for deployments and maintenance windows
• Ability to develop and follow procedures
• Knowledge and understanding of Information Security Standards
• Excellent communication skills, attention to detail and follow-through
• Knowledge of and a strong desire to learn and manage cloud platforms (Azure or AWS)

Hidden talents:

• Some experience with Linux platforms (we won't tell our Windows servers)
• Experience with PowerShell and/or other scripting languages
• Knowledge of HITRUST and/or SOC2 compliance

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!