DEVOPS Support Engineer

BLUEGRASS OVERVIEW 

Bluegrass Digital is a dynamic software engineering company working with leading international companies. We develop medium to enterprise websites, custom development and mobile applications. We work with CMS platforms like Umbraco, Optimizely, Contentful and WordPress, as well as creating custom SaaS applications. We develop on both the Microsoft stack and Open-Source stack using Microsoft Azure, DevOps, .NET Core, ASP.NET MVC, C#, PHP, JavaScript, React, React Native, VueJS, NodeJS, GraphQL and RESTful API’s building lightweight modern applications. You will work in a strong and passionate team using latest technologies and development standards, striving to deliver quality project work.

WHO ARE WE LOOKING FOR? 

We're looking for a capable DevOps Support Engineer, with Microsoft Azure (preferred) or AWS Cloud experience, to join our dynamic and growing team. This role suits a multi-skilled person with .NET skillset, interested in DevOps tooling and processes and knowledge of networks/server maintenance, website hosting, support and back-up procedures. A key part of the role is to assist the Technical Director with the administration of our client websites, applications and Azure app service environments. You will both maintain and continuously look for ways to improve the DevOps processes and find efficiencies through latest technologies (Docker; Kubernetes etc) and automate wherever possible. Ideally you will have experience and a solid understanding of managing internal business networks and firewalls; and server environments with emphasis on maintaining infrastructure, not limited to but including, Windows & IIS (Cloud / VM’s), .Net Framework, Microsoft Exchange, Active Directory, and MailFlow. 

SKILLS YOU SHOULD HAVE 

• IT related Degree or Diploma. MCSA, MCSE or similar qualifications (very beneficial) 
• A minimum of 2-3+ years' experience as a System Engineer / Network Support Engineer / DevOps Engineer / or .NET Developer
• Experience working with Cloud Environments – Microsoft Azure (preferred) 
• Experience with Cloud backup strategies, automation, disaster recovery strategies, cloud security 
• Experience maintaining Cloud storage networks, backup and data retention policies 
• Good understanding of CI/CD processes – Microsoft DevOps (preferred)
• Good understanding of source control best practice and branching strategies, using tools like GIT, Bitbucket, Sourcetree 
• DevOps tools and process – Docker; Kubernetes; GIT; New Relic; JIRA (very advantageous) 
• Firewall Management; Virtual Network Gateways; VPN 
• Scripting experience i.e. BASH or Python or PowerShell
• Ability to write SQL database scripts (advantageous, not mandatory) 
• Ability to create and maintaining SQL databases 
• A solid understanding of web development technologies and processes and how they all work together. For example, HTML, CSS, JavaScript, .NET or PHP, Databases 
• Experience with Telephony and VOIP systems 
• Excellent troubleshooting skills, with the ability to resolving technical issues, database anomalies, website performance issues related to underlying database issues or Cloud app service infrastructure. 
• Solid communication and project management skills
• Experience providing and supporting client service level agreements (SLA’s) and responding to our clients during outages, downtime etc. within SLA timeframes 

KEY RESPONSIBILITIES 

• Maintaining the internal Bluegrass core IT infrastructure
• Manage and maintain the internal Bluegrass company network; firewalls; VPN; Microsoft Entra products and services 
• Setup and management of all Bluegrass employee hardware and devices and ensuring the company asset register is maintained for insurance purposes 
• 1st line support for managing and troubleshooting any user hardware related issues 
• Manage existing and setup of new employees, within the Bluegrass Azure directory and environments
• Manage the existing telephony and Microsoft Teams phone systems with 3rd party vendors 
• Manage 3rd party suppliers and vendor contracts and relationships 
• Manage Azure app service subscriptions, including monitoring application insights and logs for potential issues 
• Support the development team with project deployments; troubleshooting application issues from a Cloud perspective; database support etc 
• Maintain DevOps pipelines and troubleshoot deployment related issues 
• Assist with the maintenance of monthly Platform Operations automation and test scripts 
• Create standards & process documentation and maintain existing documentation.