Dialer Support Specialist- Remote

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Summary

**This position is currently available for work at home to candidates that reside in the following states: Arizona, Delaware, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington (within 80 miles of Coeur d'Alene) or who reside in neighboring states and within 60 miles of Chadds Ford, PA or Lenexa, KS.**

The Dialer Support Specialist is responsible for working with call center management to ensure that all PDS (Predictive Dialing System) hardware/software components are effectively utilized to increase associate and business productivity. the Specialist will monitor all aspects of the PDS process, including scheduling, execution of workloads, real time decision-making, dialer settings, dialer performance, account volume, queue volume, strategy changes, and other responsibilities as assigned based on desired results and business needs and provide ad-hoc reporting for call centers as requested by call center management.

Job Description

Essential Job Functions

Monitoring - Maintain workflow and pacing to obtain the highest level of productivity in each portfolio. Includes monitoring system speed, idle time, abort rate, and other factors. Audit daily uploads to ensure proper functionality of both dialer and host system. Monitor associate real time schedule adherence; provide authorization for all unplanned activities and coordinate approved activities with Operations Management. Builds relationships by establishing trust, confidence and credibility with senior leaders, executives, and regulatory bodies

Reporting - Complete routine and ad-hoc PDS reports for Collection Managers, Collection Directors, Collection VP, and SVP of Operations. Utilize reporting and other data to analyze performance and strategy effectiveness, solve problems and make decisions. Utilizes knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work. Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail.

Productivity - Through data gathering and observation, construct new methods of dialing and processing accounts to maximize productivity. Communicate recommendations to PDSCC Supervisor and other leaders as required. Act as a centralized point of contact amongst all care sites for any system related down time. Relays vital information to Operational Readiness teams and clearly relays troubleshooting instructions to all care centers.

Reports to: PDSCC Supervisor/Department Manager.

Working Conditions/ Physical Requirements: Normal office environment

Direct Reports: None

Minimum Qualifications:

High School Diploma or equivalent education

Preferred Experience:

One year or more years experience in Collections, Predictive Dialing System (user and operator)

Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.

About Bread®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.

• Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
• All job offers are contingent upon successful completion of credit and background checks.
• Alliance Data is an Equal Opportunity Employer.
• Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
• Alliance Data participates in E-Verify.
• Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
• Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].

Job Family:
Care Center Operations

Job Type:

Regular