Digital Account Director

Company Overview

Techint Labs is a relationship-driven, independent advertising agency specializing in media, analytics, and design. We are a team of passionate strategists, creators, and innovators who take brands to new heights. We love what we do and thrive on exceeding expectations for our clients and partners.

We believe that our team is our greatest asset, and our focus on company culture has led to being recognized as a “Best Workplace” across Inc. Magazine (2017, 2018), Denver Business Journal (2018), and Built In Colorado (2018-2023).

Let’s push boundaries, together.

Summary of Role:

Techint Labs is lookingfor a Digital Marketing Account Director to drive overall client satisfaction while building & maintaining senior relationships with clients, and actively leading growth of the agency. The Account Director will manage a team of Account Managers & Account Coordinators, lead strategic advertising accounts, and deliver on business objectives tied to client KPIs. This individual will be a self-starter, hard worker, and collaborator who drives strategic revenue retention and growth among our partners and clients. Techint Labs is focused on growing more than 4x over the next 3 years and the Digital Account Director will play a key role in how the company evolves moving forward.

Responsibilities:

Strategy: Work with the Business Development, Media Planning & Buying, Client Services, Creative and Operations teams to develop and implement account management workflow and strategy to retain and grow revenue among strategic clients. Support Business Development in some key new business presentations.

Account Leadership: Leverage understanding of each client’s business and our core competencies to assess the true business needs underlying a client request and align needs to the right strategy, plan & team. Lead onboarding and identify and write clear objectives, strategies, and media planning parameters for each client based on scope of project.

Agency Growth & Retention: Maintain the agency’s high client retention rate by developing and fostering long lasting client relationships. Interpret digital trends and campaign performance to identify new and relevant opportunities across digital and social platforms, while working closely with the Operations, Strategy and Media teams to develop & secure new growth opportunities for clients.

Team Management & Mentorship: Lead and inspire a large integrated Agency team towards insight-driven, holistic marketing plans. In addition, you will manage and develop a team of Account Managers and Account Coordinators in both work-from-home and in-office environments, with a particular emphasis on leadership, strategic thinking and management skills.

Problem Solving: Be solutions-oriented and apply business, client, and digital marketing understanding to solve complex problems quickly & thoroughly - both internally and with client engagements.

Project/Account Management: This position will be responsible for overseeing Techint Labs’ largest advertiser relationships through its strategic Agency team. Duties will include offering strategy and support, analysis and client services where needed to retain and drive revenue.

Communication: Internal communication with the team will be a crucial responsibility of this role to ensure the team is clear on its goals and strategic plans to drive revenue. External communication will include maintaining and elevating our standards of superior client service, translating and executing sophisticated marketing strategies that include digital, creative and traditional media, and maintaining client relationships.

Digital Training & Seminars: This role will participate in planning, building and delivering strategic training for key clients. Topics can vary from broad marketing best practices to specific digital platforms and can be conducted in person or online.

Reporting: Oversee client reporting on a bi-weekly, monthly, quarterly and annual basis, to align with Techint Labs’ standard operating procedures, and to clearly and effectively communicate KPIs and growth opportunities. Reporting will leverage proprietary technology, as well as Google Analytics and Google Ads.

Team Building: As a growing company we hope that all individuals will contribute to the future growth and acceleration of our business. What are your ideas to help us continue to grow at a very rapid pace over the next year?

When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved and document best practices.

Location Information:

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

• Our HQ is in Denver, Colorado. Our fun, downtown location is open for those who wish to work in the office, set visitor meetings, and collaborate with coworkers in person. Office perks include a dog friendly policy, snacks for all (healthy options and vegan options available), beverages, and an open floor plan where team members can book a desk any time.
• Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

BuiltIn: #BI-Remote

Compensation:

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $115,000-$125,000. The salary range is $90,000-$100,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.

Benefits:

Techint Labs offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• “Remote-first” approach with work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Other Requirements:

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity:

Techint Labs is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice:

We're excited that you're interested in exploring job opportunities with Techint Labs! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.techintlabs.com or @techintlabs.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center.

*** Please do not send resumes via email ***

Requirements

• 7+ years of working and communicating with clients focused on digital marketing, data, operations and/or advertising performance conversations
• 5+ years in a client services or business development role (at a digital advertising company preferred)
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to understand, execute and oversee a plan once a contract has been signed
• Proven ability to articulate the distinct aspects of digital products and services
• Demonstrable experience developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent