Digital ATM Enterprise Coordinator

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Digital ATM Enterprise Coordinator is responsible for the daily monitoring of ATM's and working directly with service providers to maintain 98% up time. Responsible for ensuring that all related policies, procedures, internal controls, and processes are always adhered to. Other duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Assist branches to ensure ATM balancing.

• Assist with training and provide support to front-line staff.

• Monitor ATMs and review all ATM notifications by validating that the ATMs are up and in service.

• Dispatch appropriate service vendors and validate completion of work.

• Assist with reviewing ATM video images when requested by manager or Ameris Bank legal department.

• Review ATM Inspections and troubleshoot issues with the vendor.

• Ensure all relevant reporting, record keeping, and record retention are following the Bank's retention schedule.

• Execute duties in compliance with bank policies, procedures, and applicable laws and regulations including Regulation E, BSA, and AML.

• ATM Fraud Monitoring.

• Process ATM Disputes within the REG E guidelines.

• Handle all servicing request same day and escalate as needed

Required Knowledge, Skills and Competencies:

• Detail oriented, with ability to handle multiple tasks simultaneously.

• Strong organizational and analytical skills.

• Strong oral and written communication skills.

• Attention to detail and solid project management research, or specialized technical skillset.

• Prioritization and time management skills, working in fast paced environment.

• Intermediate computer proficiency.

• Intermediate proficiency in Microsoft Office Suite Products. Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.

Industry and Work Experience:

• 3 or more years of ATM operations or back office financial services experience.

• Working knowledge of ATM hardware, software, and network components.

Academic:

• High school diploma or GED required.

• Associates degree preferred or equivalent work experience required.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)