Digital Client Success Manager

About Us

2060 Digital, voted one of the Best Places to Work, is a performance-oriented digital marketing agency specializing in developing and executing advertising campaigns that drive measurable results for local, regional, and national brands. Our passionate team of digital marketing experts takes pride in delivering consistent, measurable results for our diverse group of clients. Our culture values trust, respect, creativity and innovation as top priorities, and we believe that when people matter, our organization thrives. 2060 Digital is a Premier Google Partner and Facebook Marketing partner, housing a team of some of the brightest minds in the business with over 100 platform certifications. If you're obsessed with excellence, passionate about creating positive workplace and client relationships, and thrive in a dynamic team environment, 2060 Digital may be the perfect place to grow your career.

Job Overview

The Digital Client Success Manager (DCSM) will oversee accounts and engage with our clients to support the

implementation of their digital campaigns. The DCSM facilitates the group of contributors dedicated to clients' success. The DCSM provides best-in-class support to both internal and external stakeholders, consistently exceeding expectations, and consequently driving revenue and client retention.

Job Responsibilities

• Act as a consultant for clients across the enterprise leveraging 2060 Digital resources, best practices, and training tools including reporting dashboard.
• Oversee and manage multiple Client
• Build agendas, manage and lead external Client meetings including kick-offs and reporting meetings.
• Drive product strategy with client during onboarding to ensure successful long-term partnership setting a strong foundation
• Ensure the appropriate level of connectivity are established including Google Analytics and Tag Manager, to client platforms
• Establish and ensure creative deadlines are met
• Track and communicate progress updates to all stakeholders
• Spearhead process and enhancements to meet the needs of the clients, and recommend new resources where applicable
• Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
• Provide quality, accurate and insightful reporting including Google Analytics and train clients to use reporting dashboards, as needed.
• Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the onboarding lifecycle
• Drive the client retention process
• Other duties as assigned including special products and filling in for others as needed.

Qualifications

• Strong project management and time management skills; familiarity with Monday.com or Asana is a plus
• Experience with onboarding and guiding new customers toward realizing and repeating value with their new capabilities for a digital organization preferred
• Exceptional interpersonal skills; you have the unique talent to talk technical details and business strategy, in the same conversation
• Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
• Strong focus on customer service and ability to present ideas to both internal and external customers; essential to be comfortable being client-facing in meetings
• Outstanding phone and video presence and professional communication skills; skilled in remaining composed when faced with difficult issues and tight deadlines.
• Knowledge of current digital marketing trends and tactics
• Advanced Google analytics certification and the ability to normalize analytical findings for a non-technical audience
• Graphic design experience is a plus.
• Must be highly creative, flexible and deadline-oriented with strong attention to detail
• Ability to function successfully in team environment
• Ability to work in compliance with company policies and procedures
• Project an appropriate professional appearance and demeanor
• Ability to work established schedule and other hours as needed

PHYSICAL REQUIREMENTS:

• Sits, stands and walks on a regular basis.
• Ability to communicate in English both verbally and in writing.
• Ability to hear and see clearly.
• Dexterity to manipulate computer keys and other office equipment
• Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing.
• Must be able to perform the essential functions of the job. The Company will make reasonable physical accommodations to facilitate the ability to perform essential job functions.

Compensation and Benefits

When extending an offer, the company considers a variety of factors such as (but not limited to) the candidate's work experience, education/training & key skills as well as internal peer equity and other market and business considerations.

For information on pay transparency, please copy the following link: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For information regarding our benefits, please copy the link below and paste in your browser:

https://hubbardbroadcasting.com/our-company/working-here/

Diversity Statement

Hubbard Broadcasting has been committed to representing the communities we serve since our founding over 100 years ago. The same holds true today. We know the best way to accomplish this is by recruiting and retaining top talent from diverse cultures, life experiences, and world views. With dignity and respect, we value YOU and everything that makes YOU uniquely YOU.