Digital Content Designer

Role Summary:

The Digital Content Designer creates and maintains technical digital content for one or more features/components for a product in the Magnet Forensics portfolio. This position works with other members of the Global Content Development team and a cross-functional team that primarily consists of product managers UX designers and engineers to deliver clear concise and accurate digital content.

Role Responsibilities:

• Create new digital content based on user stories feature requirement documents specifications and information subject matter experts with guidance from other team members and leader;

• Maintain a subset of the digital content suite for a product (for example videos animations tutorials etc.) in alignment with regular product releases;

• Revise digital content to incorporate product updates and product enhancements requested by customers and internal users;

• Proofread your own digital content to ensure consistent language and style as well as the correct application of templates;

• Seek guidance from the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;

• Collaborate with subject matter experts to validate the technical accuracy of digital content.

Qualifications:

• Bachelor’s degree in instructional design education or a related field;

• 1-3 years of experience in a digital content design position or new graduate;

• Knowledge of learning or content management systems and design platforms;

• Knowledge of instructional theory design and accessibility best practices;

• Strong understanding of grammar spelling and punctuation;

• Proficiency in proofreading editing writing and verbal communication;

• Highly organized with great attention to detail and strong time management skills;

• Ability to work with cross-functional teams in an agile environment;

• Strong sense of teamwork personal integrity and accountability;

• Strong self-starter attitude with excellent problem-solving skills;

• Ability to learn quickly and a passion for new technologies;

• Familiar with standard defect-tracking and source control software like Jira GitHub and Azure DevOps.

Nice to Have:

• Experience with HTML and CSS.

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity empathy and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.