Digital Customer Success Program Manager

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs Notion provides one place for teams to get everything done seamlessly connecting docs notes projects calendar and email—with AI built in to find answers and automate work. Millions of users from individuals to large organizations like Toyota Figma and OpenAI love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays Tuesdays and Thursdays our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

The Digital CS team is building the next generation of scalable customer outcomes — designed to drive value across thousands of accounts and directly enable our CSM 2.0 strategy. This role is the operational backbone of that vision. You’ll design systems build automation and run experiments that turn strategy into scalable programs. You’ll join a small high-impact team building this function from the ground up globally.

• Build and optimize the global automated customer journey for the digital segment — segmentation logic trigger architecture and lifecycle programs.

• Design and run experimentation loops for AI-powered engagement — guardrails success metrics and criteria for when to pivot a program.

• Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact.

• Partner cross-functionally with Product RevOps Data Science Enablement and Marketing to align tooling customer communications and program design with scaled outcomes.

• Own program reporting and iteration cadence — running the experimentation loop surfacing insights and making data-driven recommendations on where to invest and what to sunset.

• 5-7+ years in Digital CS Operations Lifecycle Marketing Growth or Customer Success — with hands-on experience building scaled customer programs.

• Systems-level thinking: you can translate a strategic objective into action by defining the requirements scoping the intended impact and building the measurement framework.

• Fluency with AI-powered customer engagement — you've worked with chatbots custom agents or in-product AI experiences and can translate emerging capabilities into scalable program design.

• Track record of cross-functional influence particularly partnering with Data Science and Engineering teams to build infrastructure that didn't exist before.

• Strong communication skills — you can present a program business case to leadership and write a tight requirements doc for a cross-functional partners.

• Bias toward building new things not just optimizing existing programs.

• Experience with segmentation and coverage model design cost-to-serve analysis or capacity planning.

• Comfort designing global programs that scale across regions thoughtfully.

• Familiarity with experimentation and A/B testing methodologies as applied to customer programs.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $170000 - $210000 per year.

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What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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