Digital & Data Lead, N. America Region

Imagine a world with less food waste. Stronger and more sustainable produce businesses. And even more abundant and delicious produce options for consumers everywhere. This is our singular focus at AgroFresh.

AgroFresh is an AgTech leader with a mission to prevent food loss/waste through providing a range of science-based solutions, services, and digital technologies that support growers, packers and retailers in their journey to keep quality produce fresh as it moves through the food supply chain. For over 40 years, AgroFresh solutions has been leading the way in helping to ensure that an abundant supply of quality produce is available for consumers everywhere to enjoy.

Our FreshCloud™ technologies provides four solutions that equips customers with on-time digital information to optimize harvest management and achieve enhanced fruit quality and yield. Plus, a cloud-based service that allows fresh-produce growers, packers and shippers to centrally configure and manage product and process assessments, carry out checks and report on performance, helping to drive accuracy and consistency across their operations. In addition, FreshCloud has an integrated solution that provides true peace of mind insight into the quality of your fruit during storage and transit.

About the Role

We are seeking a motivated, collaborative and customer-centric Digital & Data Lead, NAR to have significant involvement in the following aspects of product implementation:• Assist with pipeline development, opportunity, and deal support.• Assisting with the initial configuration of the product as regards to configuration settings, master data etc. • Delivering full user training & training documentation as required• Generating user acceptance test plans and monitor their sign-off • Providing close support in the go-live phase and being part of the support team as users become confident with the product.

Additional responsibilities would include:• Gather, document, and maintain business requirements for new customer implementations of FreshCloud QI and HV solutions • Provide guidance and best practices on how best to configure and utilize FreshCloud solutions• Build trust and brand affinity in the onboarding experience and ensure the client's requirements are in line with the technical capabilities of FreshCloud • Provide oversight to ensure successful customer deployment and adoption under the guidance from the Global Digital & Data Manager • Effectively manage project schedule with multiple concurrent implementations • Own and escalate any issues preventing successful implementations to the Global Digital & Data Manager• Manage process delivery of client implementations and recommend changes to continually improve the process • Create, manage, update project plans to track implementations and report project status • Develop functional expertise with FreshCloud Quality Management solutions and maintain knowledge as features continue to evolve and new or updated products are rolled out over time • Work cross-functionally to help plan, execute, and drive adoption of process improvements • Support the FreshCloud Team in continuously optimizing the customer experience and pursuing successful interactions throughout the Onboarding Lifecycle

Qualifications: • 5+ years of professional experience with 2+ years of in a customer onboarding or project management role for a technology company (preferably SaaS)• Bachelors degree or the equivalent • Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities • Exceptional interpersonal skills; have the unique ability to talk technical details and business strategy, in the same conversation • Strong technical aptitude and a drive to learn Respect processes but be adaptable through change • Strong organizational and analytical skills with a keen attention to detail Customer-first mentality; ability to empathize and build customer relationships Ability to think creatively and be persistent• Ability to travel up to 25%