Digital Engagement Manager - Remote

ICF is seeking a Digital Engagement Manager to collaborate across internal teams and the client to align the work of partner projects and to manage online dissemination of key products for the Children's Bureau, Administration for Children and Families, US Department of Health and Human Services, by working with Child Welfare Information Gateway - which centralizes resources for the nation's child welfare professionals, along with the interested public, providing resources, data, publications, contact information, training materials and much more.

This Manager will work with new, current, and sunsetting CB-funded projects and other partners to plan for and manage the dissemination of products through Information Gateway platforms and systems. This role is highly collaborative, and a successful candidate will be a strong and effective communicator with experience engaging and coordinating with internal teams, project leadership, and the client on complex requests. This position will involve developing and implementing new processes and procedures for the dissemination of products developed by partners throughout the project lifecycle and working with the various partners to understand and implement these guidelines. Setting expectations and communicating timelines, milestones, and process with Information Gateway teams and the client will be key responsibilities of this role. This position will also supervise several staff working across Information Gateway teams and systems.

Status: remote

Key Responsibilities

• Align efforts and communication across functional and matrixed Information Gateway teams to support the development and dissemination of products and information across websites and systems.
• Develop new governance, policies, and procedures to support the dissemination of products produced by CB-funded grants, cooperative agreements and other partners.
• Collaborate with teams and key partners to communicate and facilitate understanding of new processes and procedures.
• Supervise several staff working across teams and systems to bridge communication and dissemination strategies and alignments.
• Support the strategic planning process and the communication of the plan across teams and with project leadership.
• Work directly with clients, subcontractors, and team members to determine needs and translate them into actionable ideas.
• Identify opportunities for continuous improvement and propose and create strategies and tools to support an enhanced user interface and user experience.
• Maintain project plans, coordinate 508 compliance requests across teams, and provide key written communications for stakeholders, including ad hoc and formal reports.
• Take on other tasks as assigned.

Basic Qualifications

• Bachelor's degree in social work, communications, IT, or other human-service related fields.
• Minimum 8 years professional experience, with at least 3 years in client management, project management, web content management, or related disciplines

Additional Skills:

• Proven experience in understanding complex, technical concepts and breaking them down into simple ideas and visualizations to communicate to others.
• Familiarity with Section 508 compliance standards to ensure digital content is accessible to people with disabilities, with the ability to train and assist others.
• Direct experience collaborating heavily with senior leadership staff.
• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Strong project management skills: ability to juggle multiple priorities, communicate well across matrixed teams, organize, and execute.
• Experience in project/task management applications such as MS Project, JIRA, SharePoint.
• Proven experience in managing large-scale websites.
• Proficiency in MS Office Applications (PowerPoint, Outlook, Excel) and Adobe Acrobat.

Preferred Qualifications

• Have experience in both digital/web project management and Federal government information systems.
• Have proven experience managing diverse, multi-disciplinary teams.
• Have knowledge of child welfare and an understanding of the Administration of Child and Families and Children's Bureau's mission.
• Have working knowledge of Section 508 guidelines.
• Are comfortable with ambiguity; you navigate quickly and drive delivery with minimal direction.
• Mission-driven; inspired by doing work that matters.

Preferred Skills

• At least two years of experience working with human service-related programs with a preference for working with Federal programs and/or websites.
• At least two years' experience with the Drupal content management system or similar, with the ability to troubleshoot issues and train others.
• Proficiency in developing and managing processes for website and technology system operations and maintenance.
• Ability to think critically to resolve project roadblocks and troubleshoot issues in a time-sensitive environment.
• Empathize easily with people; intuitively gather information to fully understand their need/request and develop clear action plans.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$76,848.00 - $130,642.00

Nationwide Remote Office (US99)