Digital Experience Advisor

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is currently hiring a Digital Experience Advisor for the Health Plans team!

This is a Full Time position with day shift hours and great benefits!

Job Requirements:

• Bachelor's degree required. Master's degree preferred.
• 3-5 years of related experience required. Experience includes but is not limited to advancing digital solutions and strategy across web, mobile, and social channels.
• Digital design experience preferred.
• Experience and/or education in CX, UX, UI, and design-thinking/human-centered design for digital channels preferred.

Primary responsibilities include:

• Leads development and execution of digital consumer strategy and user experience, digital customer journey, and digital voice of customers, across public-facing websites, secure portals, social media, email, and mobile channels aligned with the company's strategic plan and initiatives.
• Partners with teams across the growing company in the development of innovative digital solutions that align with strategic market goals and initiatives, digital trends, and technology.
• Educates and advises others on the appropriate use of digital design elements and solutions for customer experience design incorporating the voice of the customer, persona development, customer journey mapping, product/service development, and design and market segmentation in support of customer acquisition and development.

Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned, and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees.

With more than 30 years of experience in the insurance business and 20 years of experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health.

Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-33920

Keywords: Indeed, #Monster, #LinkedIn, Talroo- Leadership, insurance plans, health plans, benefits, search channel strategy, social media, web design, UI, UX, CX, digital experience, transformation, market share, financial growth, market analysis, market share, mobile app, patient portal, client portal, business development, project management, Virginia Premier, Optima, innovation, Facebook, Instagram, Twitter, video content, search engine marketing

Job Summary

Leads development and execution of digital consumer strategy and user experience, digital customer journey, digital voice of customer, across public facing websites, secure portals, social media, email and mobile channels aligned with the company's strategic plan and initiatives.

Partners with teams across the growing company in the development of innovative digital solutions that align with strategic market goals and initiatives, digital trends and technology. Educates and advises others on appropriate use of digital design elements and solutions for customer experience design incorporating voice of the customer, persona development, customer journey mapping, product/service development and design and market segmentation in support of customer acquisition and development.

Experience and/or education in CX, UX, and design-thinking/human-centered design for digital channels a plus.

Bachelor's degree required. Masters degree preferred. 3-5 years of related experience required. Experience includes but not limited to advancing digital solutions and strategy across web, mobile and social channels

Qualifications:

BLD - Bachelor's Level Degree (Required)

Related

Skills

Active Learning, Communication, Complex Problem Solving, Critical Thinking, Instructing, Judgment and Decision Making, Learning Strategies, Marketing, Microsoft Office, Project Management, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.