Digital Experience Analyst

Location:

Rosedale Office Building

Department:

IS Epic

Standard Weekly Hours:

40

Summary:

Must be willing to relocate to Texas.

In this role, you are a vital member of the Digital Experience team providing direct support to the development and implementation of the Digital Experience roadmap, including working with administration, medical directors, physicians, and other staff/ teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help patients, clinicians, and healthcare team members effectively engage in a variety of digital experience initiatives.

This position is an emerging experience and information technology professional within the Digital Experience Analyst family. Under the supervision of a Product Owner or Product Manager this position participates in the implementation, testing, installation and support of applications and related technologies that drive our customers' experiences. Expected activities include, but are not limited to:

• Modification and upgrade of applications and related technologies as needed to meet user and vendor requirements, technological innovation, or strategic goals
• Definition and development of KPIs, metrics, and reports
• Participation in the resolutions and issues associated with any technology or application that impacts our customers' experiences
• Diagnosis of failures encountered in application software and related technologies
• Ccommunication and documentation of all relevant items and activities
• Participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests
• Assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks.
• Assist in developing test plans to ensure that solutions will meet defined requirements

Qualifications:

• A BA/BS degree in an Information Technology, Business, Marketing or related field is required.
• Position requires 2 or more years of combined experience in a healthcare, healthcare IT or marketing technology setting with a focus on creating, implementing, developing, or optimizing technology-related programs.
• Epic Healthy Planet or Ambulatory certification highly preferred.
• Comfortable with ambiguity.
• Strong analytical and multi-tasking skills.
• Ability to interact effectively with cross-functional peers.
• Ability to hear and communicate with others in a clear, understandable, and professional manner.
• Demonstrated use of good written and verbal communication skills.
• Comfortable exercising decision making in areas of responsibility.

Licensure, Registration, and/or Certification:

• Relevant Information Technology, experience, or virtual health certifications preferred.
  Epic certification required within 6 months from employment, including 2 test retakes.
• If position does not support Epic, then a relevant certification designated by the AVP/VP is required within 12 months from employment.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.