Digital Experience Manager

An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.
Inspire. Innovate. Make an impact and join our team!
Our Digital Experience Manager, North America, is the strategic and strongly sales-oriented role responsible for the development and successful execution of the global Connected Fitness strategy in North America.
PRIMARY RESPONSIBILITIES

• Development and execution of the Connected Fitness Strategy in North America with cross functional coordination with Sales and Global Product Management.
• Acts as main point of contact for the US product teams at HQ for digital strategies.
• Is part of the team of Regional Digital Experience Managers across the global business, bolstering a successful execution of the regional & local digital experience strategies in line with global and local Connected Fitness sales objectives.
• North America digital lead for identified strategic accounts. Obtain a deep understanding of the customers' needs and pain points. Designing and delivering technology solutions supporting the Global Accounts team.
• Identifying strategic pivots, partnerships and pilot initiatives in response to disruptive market forces.
• Collaborate with our global product teams on the implementation and execution of a global developer and partnership program and workshops, vetting and aligning existing and new eco-system partners.
• Hosting developer events to gain customer feedback, insights and pain points.
• Working closely with the other Digital Experience Managers, Product Management and Engineering teams feeding back global customer and market insights, ensuring continuous innovation.
• Working with the marketing and product management leads developing internal and external go to market plans and integrating the value of our digital sales solutions in the local sales teams.
• Work closely with marketing lead developing a position of digital leadership in the market through evangelism. Speaking at events and trade shows, trade affiliations, press contributions and a strong social media presence.
• Working with the Commercial Learning and Development team and Product Management to design and deliver internal, cross departmental digital training programs.
• Working tirelessly to strengthen brand equity of our digital solutions.
• Management reporting of sales targets and success metrics to the regional management team.

SKILLS AND EXPERIENCE

• At least 5-10 years' experience in sales roles in the technology space (apps, mobile devices, APIs, ecosystems, etc.).
• Industry background on executing digital solutions as fitness manager of club manager / industry partner representative is a plus.
• Experience in sales roles that require close collaboration and feeding back market insights and customer requirements to HQ digital product teams.
• Possess a blend of commercial and technical understanding with a strategic mind.
• Project management experience desirable with proven leadership ability.
• Excellent interpersonal skills, commercially astute in order to appreciate and understand the value, contribution and complexity of initiating, developing and maintaining excellent customer relationships for future business generation.

Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.
If you feel the open position you see is right for you, we invite you to apply.
Learn more about us here.
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