Digital Experience Manager - eCommerce

No Relocation Assistance Offered

# 154382 - Kansas City, Kansas, United States

(This is a Fully - Remote Opportunity)

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill's is the place to be!

Hill's Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

This Digital Experience Manager - eCommerce is responsible for developing, managing, and executing consumer engagement digital experiences for Hill's Pet Nutrition's Direct to Consumer (DTC) sites. In partnership with the Sr Ecommerce Manager-Direct to Consumer, the role will oversee the Pet Parent consumer experience, vendor management, consumer data optimization and business growth across multiple direct to consumer websites.

What You Will Do:

Strategic Planning and Vision (20%)

• Be the voice of the Pet Parent, articulate the engagement business strategy and guide digital initiatives to maximize growth.
• Ownership of overall consumer personalization, experience and identification of consumer engagement touchpoints across the Hill's DTC ecosystem.
• Manage various consumer facing technology strategies including but not limited to: Pet Profile, SMS, Loyalty, Autoship/Subscriptions.
• Provide digital initiative business leadership to support the digital product planning prioritization process.
• Create business input into requirements to ensure efficiency and quality of implementation for new web experiences.
• Partner with the Brand Marketing and Hillspet.com teams to ensure cohesive messaging across Hill's eCommerce digital properties.

Innovation & Results (20%)

• Responsible for identifying solutions and achieving successful results via our direct to consumer owned properties, focusing on revenue growth.
• Communicate clearly and deliver innovative results in a timely, self-driven manner under established deadlines.
• Actively participates in the UX (user experience) research initiatives, such as usability studies, consumer persona research, etc.

Ecommerce Tactical Execution (25%)

• Collaborate cross-functionally to keep consumer pet parent content updated and merchandised with latest learnings and trends.
• Manage promotion strategy in conjunction with finance, accounting, supply chain and I.T. team.
• Assist in launching new digital properties working with Shopify Plus as our ecommerce partner.

Operational Excellence (20%)

• Partner with key cross-functional stakeholders to ensure projects are launched on-time and on-budget.
• Work closely with the Hill's Customer Service team to ensure that the platform enables them to efficiently deliver outstanding service and partner on service-related end user communication as needed.
• Work closely with the supply chain team to ensure adequate inventory levels and accurate shipping estimates.

Analytics & Insights Generation (15%)

• Analyze consumer data to generate insights that will serve the Hill's business beyond Direct to Consumer platforms, helping to improve our consumer experience.
• Leverage Google Analytics and identify additional analytics opportunities to improve insight generation.

Required Qualifications

• BS/BA with 5+ years of experience in Direct to Consumer strategy/product with e-commerce work experience
• At least 3 years of digital vendor management experience
• Preferred qualifications include: MBA, experience working closely with development teams in an agile methodology, experience with eCommerce platforms
• Preferred CPG and/or Retail eCommerce experience

Preferred Qualifications

• Ability to work effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution
• Experience with Shopify Plus enterprise ecommerce platform
• Able to manage multiple projects, balancing many deliverables and timelines with an understanding of their relative priorities
• Management of multiple external marketing and technology agencies
• Capable of understanding technical complexity
• Excellent written and verbal communication skills
• Strong decision-making skills and an understanding of where projects fit into overall Company and category strategies
• Interpersonal savvy; an ability to effectively work with and connect with all levels throughout the organization internally and build partnerships externally
• Understanding of UX / CX principles
• Experience with Analytics tools (i.e. Google Analytics, Adobe Analytics or similar) and CRM technologies
• Intermediate level (or greater) Excel / Sheets (including comfort with pivot tables & VLOOKUPs) & Google slides (slide design principles, animations)

#LI-Hybrid

Salary Range $88,800 - $131,250 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.