Digital HR Program Manager

This role serves as a program/project manager to develop and deliver solutions and change management activities for large scale GPS programs, projects and initiatives ensuring an excellent user experience. This role will also lead efforts to ensure strong adoption and utilization for HR digital platforms and tools and requires HR systems/digital platform certifications. HR digital platforms may include: Workday, Cornerstone OnDemand and ServiceNow, Analytics tools or other Software as a Service (SaaS) products across Nissan.

• Leads projects and serves as an internal consultant for GPS/DHR initiatives ensuring an excellent user experience in Nissan learning systems, particularly the Learning Management System (Cornerstone OnDemand), supporting HR needs to build a learning and development culture across the organization.
• Oversees system governance establishment (role definitions & permissions), technical solutions, and overall success of learning platforms.
• Partners with People/HR, L&D, administrators, and IS teams on developing LMS and LXP program objectives, strategy, resourcing, success metrics, and work plans.
• Leads discovery activities, prioritizes business requirements, partners with IS teams on configuration/development and delivery of targeted system solutions, and testing/launching new system enhancements.
• Utilize requirements gathering, user stories, and Agile work management methodologies in executing to the learning technology vision.
• On an ongoing basis, surface priority system problems, analyze them (root causes, etc.), develop solutions options, and align stakeholders on a final plan.
• Support LMS admin community needs, including issue tracking, resolution, escalation, and respond as a critical escalation point to bugs and address stakeholder feedback efficiently and with urgency.
• Consult as the subject matter expert with partners and users to find fit-for-purpose solutions.
• Ensure appropriate integration of LMS solutions with other parts of the Nissan learning ecosystem (e.g., Workday data).
• Partner with Cornerstone OnDemand to ensure Nissan requirements are being met and that the organization is leveraging the right capabilities mapped to our learning experience vision and enterprise architecture.
• Provide expertise in tailoring CSOD configuration to meet different stability, scalability, and experience requirements.
• Manage LMS license/contract governance and coordination with global L&D and IS teams.
• Develops and coordinates change management plans aligning with HR functional users including communications, training, and awareness activities.
• Serves in a project leadership capacity to:
  • Manage project deliverables and deadlines
  • Designs and conducts needs assessment with customers to provide robust solutions in alignment with Global L&D strategy
  • Manage client and customer expectations through timely checkpoints to provide status on issues, roadblocks, risks, changes, and accomplishments
  • Escalate issues to management appropriately to support timely resolution and ensure continued progress to project completion
• Leads continuous improvement efforts by recommending relevant LMS solutions, processes, tools, and methodologies and executing key process improvement activities. Stays updated on current trends in LMS & LXP software.
• Supports all learning system activities within assigned area and work closely with teammates to support other areas and ensure alignment.
• As necessary, performs other related duties of which the above are representative.

Job Knowledge and Skill:

• HR Systems/ Platform Knowledge/Experience: CSOD, Workday, SNOW, and Reporting/Analytics tools (as applicable) required.
• Demonstrated knowledge and application of HR processes and data structure principles, trends, and best practices (HR reporting/analytics principles as applicable).
• Project management experience leading large-scale, regional/global business projects and change management initiatives preferred.
• Demonstrated knowledge of Project leadership/project mgmt. and change mgmt. concepts: ITIL, PMP, Agile/Scrum, Lean, Six Sigma Concepts or V-Up Training/V Fast Facilitator (Nissan's Six Sigma specific training) preferred
• Excellent oral and written communication skills (English language), including engaging with and influencing HR leaders, business leaders, HR COEs, and Business Partners. Ability to simplify complex and/or conceptual information and effectively adapt and communicate to technical and non-technical audiences.
• Excellent analytical skills: ability to augment quantitative analyses with qualitative inputs, bringing forward actionable insights for HR and business leaders. Ability to think critically about a problem and provide solutions. Knowledge and application of PDCA methodologies required.
• Experience in multi-cultural, global matrixed environment preferred.
• Self-motivated, results-oriented, self-starter with a successful track record, able to manage multiple assignments concurrently with minimal supervision.
• Strong emotional intelligence and demonstrated ability to handle highly sensitive and confidential information.
• Excellent attention to detail, thoroughness, accuracy, and organizational skills; ability to balance multiple priorities and meet deadlines as required.
• Experience working in a fast-paced environment and dealing with ambiguity.
• Experience toggling back and forth between strategic and operational needs and understanding when either is needed.

Experience:

• 5+ years of directly related experience in a client-focused HR/IS service delivery model environment required. (HR systems, project/team lead, consulting).

Education:

• Bachelor's degree or equivalent experience (Business Administration/Strategy, Information Systems, Information Systems, Finance/Accounting, Mathematics/Statistics, or related field.).

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. **Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America