Digital Insights and Workflow Specialist

Accountabilities

Perform installation and configuration of Roche cross-BA Lab IT products

• Installation of Lab IT hardware and software 

• Testing and implementation of Lab IT products on site

Perform application support of Roche cross-BA Lab IT products

• Perform troubleshooting

• Provide and implement backup and recovery solutions

• Provide operation training to internal and external customers

• Preventive Maintenance

Perform application and configuration of Roche automation products

• Involve in planning Roche automation products including site survey and other project forms

• Testing and configuration of Roche automation products onsite in tandem with Roche Lab IT products

Perform post-implementation support of Roche automation products

• Provide operation training to internal and external customers

• Perform troubleshooting

Perform simulation analysis for Roche offerings with appropriate simulation tools

•  Provide insights and proposal for LAS related projects and implementation

•  Conduct simulation analysis on channel assignment and estimation the TAT for the whole LAS solution offering

Manage workflow consulting project

•  Provide expert analysis of customer workflows processes in order to provide possible solution

• Identify the opportunities and improvement areas according to determined KPIs and meet customers’ needs

• Engage appropriate parties to problem solve the workflow issue using lean Principles or similar methodologies to improve the lab efficiency

Education

• Bachelor’s degree in Medical Science/ Information Technology or related subjects. 

• Knowledge in Central Laboratory workflow and its corresponding clinical disciplines

Work experience:

• At least 3 years experience in Lab IT or automation support in IVD or related field 

• Good understanding of laboratory workflow and dataflow is required

• Working experience in laboratories or in LIS companies can be a bonus

Skills: 

• Strong interpersonal skill

• Good presentation skill

• Good negotiation and influencing skill

• Good teamwork

• A level of knowledge of process improvement disciplines ( eg. LEAN Methodology ) will be an added advantage

Language:

• Fluency in English, Mandarin and Cantonese