Digital Intelligence & Capabilities Assistant Manager

About Unilever International

Unilever International (UI) is a global business operating in cross-border B2B.

We aim to serve underserved markets, consumers, and customers.

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Capabilities (IC) is responsible for Digital strategy execution with a mission to:

Intelligence - Empower the future with digital brilliance.

Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.

Capabilities - Secure evolution success with confidence.

Accomplish company objectives with peace of mind through secure and compliant capabilities & technology.

We are looking for skilled individuals to enhance our Intelligence and Capabilities team in the role of Business Analysts (BA).

As a BA, your role is pivotal in connecting business goals with user journeys, technology & digital habits by applying design thinking methods to craft solutions and applications that precisely meet user needs.

Our Intelligence & Capabilities Team thrives in a constantly evolving environment, offering abundant opportunities for innovation, creativity, and ongoing learning. This setting is ideal for those passionate about working in a vibrant and ever-changing landscape.

Your performance will be evaluated on several key areas: Project Delivery Metrics, Precision and Quality of Work, Adherence to Regulations, Stakeholder Satisfaction, and the Realization of Benefits. A successful BA journey involves meeting these metrics, innovating, contributing creative solutions, and working effectively within cross-functional teams. Given the dynamic nature of our business and market conditions, we expect each BA to grow and refine their professional skills consistently.

Job Description

• Gathering and analyzing business requirements: 

  • Work with stakeholders to understand their needs and expectations.

  • Define the north start requirements for a new or changed business process or system.

• Analyzing business Problem/Opportunity: 

  • Gather information through interviews, surveys, and workshops.

  • Use Data modeling, empathy mapping, process mapping, or other techniques to analyze the situation.

  • Analyze the root causes of the stated problems.

  • Identify areas where business processes can be improved. 

  • Maintain documentation and reports that detail findings, outcomes, and recommendations.

• Developing solutions:

  • Work with stakeholders to develop solutions that meet business requirements. 

  • Define the solution requirements: data, integration, perfect process, user interface, and user experience.

  • Create functional specifications and design prototypes.

  • Communicate requirements, proposed design, and process clearly to business stakeholders, developers, and technical leads.

• Delivering the solutions:

  • Perform assessment & validation of the solution against agreed requirements.

  • Develop change management and training initiatives to land the solution and collect feedback.

• Communicating with stakeholders: 

  • Communicate with stakeholders throughout the project lifecycle. 

  • Provide status updates on project progress.

  • Explain complex technical concepts to non-technical stakeholders.

Skills

• Experience with Agile Methodology

• Design Thinking & problem-solving

• Strong business acumen

  • Familiar with Core Domains: Sales / Supply Chain / Finance. Preference within FMCG.

  • Experiences with fundamental business processes: Order to Cash / Procure to Cash / Sales Pipeline / Record to Report.

• Project management skills

• Excellent communication and Collaboration skills

  • Listen to understand with empathy.

  • Able to convey ideas effectively to engage stakeholders, deliver the message, and influence decision-making.

  • Able to facilitate meetings and discussions to solve a problem or design a solution.

  • Able to influence, guide, build consensus, and encourage.

• Technical proficiency

  • Loves the Problem to Solve.

  • Experience in data analysis, process modeling, and user Interface design.

  • Basic understanding of IT systems and how they work.

  • Interested in New Technologies: Gen AI, Connected Experiences.

Behavioral characteristics

• Highly motivated, purpose-driven individual who is adaptable to rapidly changing environments.

• Team player in a multicultural environment.

• Able to focus and prioritize.

• Open to Agility, Initiative, Curiosity, and Experimentation.

• Resilient and able to come back from setbacks.

Software

• Microsoft Suite (Excel, PowerPoint, Outlook, Word, Teams, SharePoint).

• Project Management Tools (Jira, Confluence).

• Wireframe design and concepts (Figma).

• BI Solutions (Power BI / Tableau/Alteryx/SQL).

Network

IC team operates via Agile Fusion squad teams, fully owning the projects and closely collaborating across the functions. Key Networks

• CDTO & IC team members

• Domain Sponsors, Subject Matter Experts, Business stakeholders

• Customers

• Core IT platform team

• Tech Developers & Architects, Tech Support teams (BAU)

• 3rd Party Vendors

Good to have

• AI | ML | Statistics certificate

• Programming and technical knowledge

• Basic understanding of ERP, CRM & connected Planning solutions.

Qualifications

• Entry-level, mid-level Experience Level.

• A degree in Business Administration, Finance, Computer Science, or a related field.

• Relevant certifications (like CBAP PMI-PBA) can be beneficial.