Digital Language Translation Services Sr Analyst

Job Description JPMorgan Chase & Co. is a leading global financial services firm with assets of $1.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
Our Consumer & Community Banking (CCB) organization is dedicated to serving nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. As part of the group, you will support the delivery of award-winning tools and services that cover everything from investments for personal to Private Bank and small business banking to commercial banking clients. You will be empowered to contribute to the development and delivery of digital experiences and next generation banking technology solutions to better serve our clients. Our mission is to create engaged, lifelong relationships with current and future customers and we put our customers at the heart of everything we do.
Overview
The Digital Products Platform Content Support Team is looking for an Analyst to support the operational components of Digital's implementation of the non-English language policy.
The Analyst is a critical role for Digital, the Analyst works with the Sr. Product manager, Product Managers, UAT, QA, Developers, Compliance, Legal, Control and vendors to ensure all operational aspects are executed to ensure eligible content is displayed in Spanish on all Digital platforms including the chase.com and mobile applications. The Analyst must be French, German, Chinese or Spanish language speaking.
Responsibilities

• The Analyst will be primarily responsible for supporting activity related to:
  • Control Monitoring,
  • User Acceptance Testing (UAT),
  • process and procedure writing,
  • Jira ticket creation
  • monitoring and understanding all the systems that support the Translation process.
• The Analyst will assist in Spanish validation, implementation, Defect triaging and resolution. Will spend about 25% of their time working with Jira Dashboards and creating queries, reports and updating the Spanish Confluence site with such reports and data.
• The Analyst must be able to work on cross functional teams and be a self-starter and work independently under a Sprint driven environment.
• Finally, the Analyst will be responsible for becoming knowledgeable of the non-English policy and how it applies in the day-to-day activity and understanding how policy decisions will impact Digital.
• The Analyst will also support the documenting of the translation program and will develop and maintain detailed operational process documentation.
• This position requires someone who is a team and independent worker as well as a strong multi-tasker, hands-on, self-driven and comfortable working with colleagues from peers to Sr. Management.
• They will be the "Subject Matter Expert (SME)" of Digital's Spanish implementation and strategy.
• The Analyst needs to be consultative, while multitasking through overlapping stages of multiple projects and Work Orders.

Qualifications

• At least 3 years related experience.
• Bachelor's Degree required
• Excellent multitasking ability to coordinate multiple projects, meeting both scheduled and unscheduled deadlines.
• Creative thinker and problem solver
• MS Office proficient
• Bilingual Spanish required
• Must work well in a geographically dispersed team environment and manage in an active, changing environment
• Outstanding communication skills, both written and verbal
• Ability to execute under pressure is key
• Must have ability to be tactful yet assertive

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.