Digital Marketing & Communications Coordinator - Maryland: 2024-3235

The Position

The Digital Marketing & Communications Coordinator, will serve as a Headfirst Companies  Customer Experience Team Ambassador for our customers, acting as the main customer-facing team member for all  phone, email, and in-person communication onsite at your camp location. You will also be responsible for packaging and  promoting the camp experience via a camp blog and various social media channels that are updated throughout the day with photos and captions to give families insight and visibility into their camper’s activities. You will be at camp each day, Monday through Friday, managing all customer communications and creating exceptional work product  representative of the Headfirst Companies’ brand

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Camper Ages: 3-12 years old

Activities include: field & court sports including basketball, soccer, floor hockey, flag football; PE-style games consisting of hungry hippos and capture the flag; mental agility and mindset; tournament competitions; team spirit activities

Schedule:

• In-season: (late June through August): 7:30 am – 3:45 pm Monday – Friday
• One week of pre-camp training takes place at Headfirst Headquarters in Washington, DC in June

Compensation: $18 / hour

What You'll Do

What You’ll Do:  

• Bring Our Brand to Life
  • Own customer experience for your camp location through phone, email, and in-person interactions with parents and families as the person who knows them best
  • Manage family accounts, accurately and fully capturing and tracking inbound and outbound conversations, requests, inquiries, and enrollments through HubSpot and CampMinder
  • Communicate and collaborate effectively with the Headfirst Headquarters Team and on-site leadership to ensure the delivery and execution of first-class customer service
  • Act swiftly and anticipate how small details may impact a camper’s experience, and work to proactively problem-solve issues as they arise
  • Collect content on day-to-day activities while adhering to proper safety, privacy, and photography policies to give parents and families insight into the camp day and activities. 
  • Upload posts to the blog site and Headfirst social media channels while creating captions and content for posts.
• Communicate Professionally & Intentionally
  • Call, email, and engage face-to-face with parents and camper families, bringing top-notch attention to detail and care to every interaction
  • Personify the Headfirst mission to help campers achieve their personal best by celebrating each camper’s successes; working through each camper’s individual needs as they arise
• Organize, Not Agonize
  • Handle the details of daily schedules including coordinating camper drop-off and pick up at your specific site and monitor the completion of camper forms
• Develop Your Brand Skills
  • Create varied forms of social media content – both written and multimedia – to engage enrolled and prospective camp families, as well as other stakeholders and online audiences.
  • Express Headfirst Companies ethos, mission, and brand through consistent and compelling content  
• Be an Active Member of the Camp Team
  • Arrive on time, communicate schedule changes promptly, be a loyal and consistent team member who shows up for the campers and your team
  • Execute morning and afternoon carpool as a key player, welcoming each family to camp by name with fantastic dance moves and coordinated carpool procedures
  • Participate in weekly post-camp meetings with your fellow interns at other camp locations to trade feedback and best practices.
• Handle the Curveballs
  • Arrive with a “How Can I Help?” mentality and be willing to lend a hand when needed, potentially taking on other responsibilities as requested

About You

About You: Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience.

• Experience:
  • Majors in communications and business viewed favorably
  • Experience in phone, email, and/or in-person customer service preferred
• Must be able to:
  • Perform all job-related tasks, including but not limited to: sitting, squatting, kneeling, standing, running, and climbing stairs both in school buildings and on grass fields for the entire workday.
  • Work in hot outdoor environments.
  • Lift and carry up to 30 pounds as needed.
  • Committed to adhering to Cell-Phone Free policy, powering down and putting away cell phones in a locked pouch for the duration of your shift.