Digital Marketing Specialist

The role of a Digital Marketing Specialist is crucial to the success of Tebra’s Services department. As the “face” of  Services, you are the go-to digital marketing expert for our CSM team and our customers. Success in this role will contribute to the seamless onboarding of our customers, high customer satisfaction scores, effective marketing campaign management, a reduction in service churn, and words of praise from the many team members you work cross-functionally with.

• Assist other teams to help close sales opportunities
• Onboard and launch services
• Provide ongoing exceptional customer service for up to 300 accounts, maintaining a 4.8+ Customer Service CSAT
• Handle inbound customer requests and feedback and develop digital marketing strategies and operations at scale across various channels such as social media, blogs, and Google advertising for our customers
• Project manage the execution of campaigns with the delivery teams to ensure the effective execution of campaigns for our customers
• Responsible for relaying performance trends and optimization tactics to the delivery team as well as the CSMs and customers
• Analyze and communicate performance results throughout the lifetime of the customer as you continuously work with the CSM to optimize the marketing strategy to drive results

• Extensive customer service experience
• Excellent attention to detail
• Great communication skills both internally and externally
• Ability to multitask and project manage a large volume of clients and projects
• Strong cross-departmental skills
• Understanding of digital marketing and the in-depth benefits of our blog, advertising, and social media services
• Team player
• Comfortable with selling/upsells 
• Proven ability to drive results under pressure and in the face of ambiguity, both with customers and internal teams
• A true customer advocate who knows what it means to go above and beyond for the customer
• Creative, problem solver who probes to understand the why behind the what
• Empathetic, flexible, and adaptable

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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