Digital Media Account Manager - Remote

Job Description

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:
Working in tandem with the Strategic Sales Director the Account Manager is a critical client facing team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products such as: email, lead generation, display and integrated programs. By developing a deep understanding of clients' ROI / CPA goals, marketing strategy and demographics, the Account Manager helps clients and Sales partners develop, execute, optimize and up-sell digital campaigns crossing integrated programs

Essential Functions:
The individual that will succeed in this role will have experience driving client engagement, on-boarding new customers and agencies, leading campaign strategy, and ensuring that clients achieve optimal results against their goals by improving KPIs through a variety of mechanisms. Strong time management, organization, presentations skills, cross-group collaboration, and thought leadership skills are all critical.
* Clear, concise communication to internal teammates and clients/agencies
* Lead cross-functional teams in support of client goals, including delivery, operations, media, CX and content
* Balance client needs with Sharecare's goals while maintaining a positive consumer experience
* Proactive management of client program performance to maximize profitability while achieving high-quality results
* Provide resolution of customer issues and manage/escalate concerns as appropriate
* Collaborate on pre-sale proposals and campaign strategies using deep understanding of client requirements
* Utilize and translate data analytics throughout the sales process (Pre-sale, optimization, up-sell, analysis, and post campaign reporting)
* Provide post sales implementation leadership and support in conjunction with Operations team.
* Establish regular status meeting with clients, prepare and present program performance reports
* Develop and manage account plans. Monitor campaign delivery and performance to make proactive recommendations to improved results
* Receive and assimilate client/agency feedback into updated or revised execution strategies
* Drive performance improvement initiatives based on measurement provided by third-party sources, e.g. Crossix, IQVIA, Comscore Symphony, etc.
* Provide industry insights and use established tools to highlight significant trends
* Contribute efforts towards successful contract renewal and ongoing relationship with Key Accounts

Requirements

Qualifications
* Minimum 3-year experience in client service of digital advertising campaigns (pharmaceutical and/or healthcare experience preferred)
* BA/BS degree from an accredited college/university or minimum 3 years' relevant industry experience with client campaigns in digital advertising
* Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
* Strong communication skills with the ability to present to team and cross group members complex business subjects in understandable terms.
* Proficiency using MS Office, MS Power Point, and Excel on a daily basis
* Strong analytical skill-set and ability to effectively use data for strategy
* Infectious passion for teamwork, client service, digital advertising and reaching business results
* Ability to travel to attend client meetings, conferences, seminars and industry events.

EEO Statement

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.