Digital Merchant Growth Manager (Remote)

Sezzle invites you to join our Talent Community!

At Sezzle, we are always seeking talented, motivated people to join our company. Our Buy Now Pay Later product is driven by data - and our Merchant Success team is a critical part of how we do what we do. If you are ready to join a company that moves QUICKLY and where you can truly make an impact - you've found the place. You Matter Here!

By applying to this posting - you are signaling that you have general interest in a role at Sezzle. Whether you are seeking an internship or a senior level strategic role - we'd love to speak with you. This posting is not connected to a specific role - it's a way for us to get introduced for any current or future opportunities. We look forward to getting to know you!

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle.

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community.

About the Role 

Sezzle is committed to building lasting partnerships with merchants for long-term growth and ongoing revenue generation. As a Digital Merchant Growth Manager, you work with merchant partners in one--to-many account relationships throughout the partner lifecycle to drive value and optimize experience.  You will develop a digital strategy to engage Sezzle’s merchants on the adoption and promotion of Sezzle’s payment solution. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and guidance to our merchants.  From overseeing communication channels to creating self-service resources, you will ensure our merchants can successfully take full advantage of Sezzle's business-growing capabilities. You will communicate and coordinate with internal Sezzle teams such as Marketing, Sales, Product, and Support on behalf of the merchant, ensuring their various needs are met. 

Responsibilities:

• Deliver a digital merchant contact strategy to drive usage, satisfaction, and revenue growth for our long tail business strategy. 
• Analyze the customer journey and build a proactive digital communication strategy with the customer's goals in mind.
• Oversee long-term digital campaigns and spearhead short-term initiatives.
• Present growth opportunities and educate merchants on Sezzle’s portfolio of services. (small business loans, in-store financing, long term financing)
• Collaborate with Sezzle’s Marketing team to develop a cohesive marketing strategy to engage and build merchant capacity leveraging our branded assets.
• Deliver marketing best practices and optimization strategies with our merchant partners.
• Manage Sezzle’s merchant communication approach and strategy.
• Monitor customer health based on data and analytics tools to optimize usage. 
• Proactively engage in activities to prevent merchant churn or reduced use of Sezzle’s payment solutions.
• Design and launch scalable processes, workflows, and automations to drive efficiencies and effectiveness of our tech-touch customer success program and deliver greater value to our customers.
• Work closely with the Merchant Success and Growth teams to proactively and regularly identify challenges that require operational solutions.

Minimum Requirements:

• 2+ years in strategy media, digital marketing sales, digital customer success 
• Experience designing tech-touch processes and automation 
• BA/BS degree strongly preferred or equivalent experience in a similar role
• Proficiency in Totango 
• Excellent written and verbal communication skills

Ideal Skills & Experience:

• Growth-minded and looking to turn challenges into opportunities
• Familiarity with payments technology or consumer financing is preferred
• Experience in building and scaling operational tools
• A track record of meeting deadlines and seeing programs through from beginning to end
• The right balance of autonomy and collaboration
• Comfortable in a start-up environment where you need to move quickly and balance multiple business priorities & projects
• Strong communication skills; able to collaborate with a variety of stakeholders including leadership and cross-functional teams
• Excellent organization skills: experience managing project plans and meeting deadlines Passion for continuous iteration and experimentation
• Data-driven & analytical; able to use data to measure the business impact of solution

• Competitive salary and RSUs
• Generous paid time off, sick time and volunteer hours 
• Life, STD/LTD, medical, dental and vision insurance 
• Highly discounted LifeTime gym membership
• Work From Home stipend 
• 401k with impressive employer match
• Remote first work 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.