Digital Operations Analyst (Hybrid Remote)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Digital Operations Analyst is responsible for identifying potential fraudulent ATM/ Mobile deposits, Zelle and Bill Pay Alerts while maintaining compliance with bank policies, procedures, and applicable laws and regulations including Reg CC, BSA, and AML. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Perform fraud detection monitoring of checks deposited through ATM and Mobile FXD platform.

• Review and maintenance Zelle Fraud Alerts of incoming/ outgoing transactions. Monitoring customer accounts for other suspicious activity. Notify FIS Risk of findings.

• Review fraud BillPay alerts and notify FIS Risk of fraudulent activity.

• Review Actimize Deposit Activity Alerts, alert branch of activity that is suspicious in nature.

• Monitor current fraud patterns using digital devices and demonstrate capability to take fast actions to quail institutional losses.

• Demonstrate capability in assigned fraud strategy and analytics to help in documentation of rules, reports, and techniques that are adequately notated in a way that others can follow and learn from.

• Document monthly fraud trends seen across electronic banking platforms.

• Analyze customers account to determine if fraudulent activity is present.

• Ensure Chargeback process is complete.

• Follow Reg CC guidelines for placing holds on ATM Deposits while understanding that mobile deposits are not governed by the Reg CC Funds Availability requirements.

• Exercise the highest level of security to reduce the banks and customer's exposure to financial risk.

• Cross train new employees.

• Assist with special assignments or coverage of other functions within department during peak times and/or staff absences.

• Review and maintain the department's policies and procedures.

• Provide support to our branch staff and other departments.

• Complete and submit monthly volume reports.

Required Knowledge, Skills and Competencies:

• Strong oral and written communication skills.

• Customer service focus with the ability to respond to requests in a timely manner.

• Detail oriented, with strong organizational skills.

• Strong time management skills and ability to handle multiple tasks simultaneously.

• Intermediate computer proficiency.

• Intermediate proficiency in Microsoft Office Suite Products.

• Able to effectively express self, using language and grammar in a professional manner.

• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.

• Able to work flexible and varying hours.

Industry and Work Experience:

• Minimum of 5 years' previous banking experience preferred.

• Minimum 2 years of Fraud Review experience preferred.

Academic:

• High school diploma or GED required.

• Associate's degree is preferred.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)