Digital Operations Specialist

Join TBK Bank!

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

In this role, you will be a member of the Digital Operations team which serves our customers who choose to perform banking activities using TBK Bank Online or Mobile Banking. You and your team work between a hybrid of manual and automated processes. You'll delivers exceptional service to our customers over the phone and through email. You'll also combine accuracy, follow-through, and service focus to assist customers in an effective, efficient, and timely manner. In many cases Online Banking and the TBK Bank mobile app is the primary method a customer may perform bank transactions with TBK Bank; therefore, delivering quality service with a consistent and enthusiastic approach is vital.

• Act as a subject matter expert in Digital Operations products and services.

• Assist with monitoring and approval of mobile deposit capture items following Bank Reg CC procedures.

• Handle incoming calls and emails from internal or external customers regarding Digital Operation products and services.

• Deliver excellent service to customers.

• Assist internal customers with account and file maintenance request, ensuring accuracy and completeness of all required documentation.

• Confidently educate internal and external customers concerning Digital Operations products and services.

• Apply critical thinking and problem-solving skills to meet internal and external customers’ needs.

• Provide primary monitoring of Online Banking threats via anomaly detection software.

• Notify Digital Operations Manager of escalated customer issues.

• Perform customer and bank transactions efficiently & accurately.

• Protect the privacy and confidentiality of customers and the bank.

• Carefully follow bank CIP and Know Your Customer procedures.

• Distribute customer communications by postal mail or email as required.

• Identify and report possible fraud activities and BSA concerns.

• Complete ongoing training required by bank policies and regulations.

• Comply with bank regulations, laws and policies.

• Able to learn and adapt to new information and technology platforms.

• Serve as a backup to support Customer Care as needed.

• Execute any other tasks and duties that may be assigned.

• Working Hours: 8AM - 5PM Central; 9AM - 6PM Central

• High school diploma required.

• Knowledge of consumer compliance regulations, with an emphasis on CIP and account disclosures.

• 2 + years of customer service experience.

• 3 + years banking experience account opening experience such as customer identification requirements, online banking, Customer Identification Program requirements, consumer protection laws, bank security policies and procedures, etc. preferred.

• Professional, energetic, outgoing, self-motivated, strong work ethic, eager to learn new tasks, detail-oriented, able to provide the highest level of customer service.

• Strong skills in Microsoft Word, Excel, and Outlook. 

• Excellent communications skills required, both written and verbal.

• Ability to multi-task.

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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!