Digital Operations Specialist

For two consecutive years running, Five Star Bank has been recognized locally as a Top Place to Work in Rochester and Buffalo, and nationally as a Great Place to Work. These certifications highlight our dedication to fostering a supportive, inclusive, and rewarding work environment!

Position Title: Digital Operations Specialist

Reports To (Title): Digital Operations Manager

Department: Digital Operations

FLSA Status: Non-Exempt

Purpose: The Digital Operations Specialist is responsible for working with various lines of business in establishing and maintaining customer accounts related to digital products and services. This position is also responsible for servicing third-party relationships, primarily focused on business and municipal customers, and treasury management services.

Supervisory Responsibilities:

Degree of Supervision Received (Minimal, Moderate or Extensive):Moderate

• From (Title): Digital Operations Manager

Degree of Supervision Given (None, Minimal, Moderate or Extensive): None

Essential Functions:

1. Onboards and maintains customer accounts related to treasury management products and services and reviews documentation related to products/services to ensure accuracy and completeness
2. Provides second level support to the Customer Contact Center as it relates to treasury management, commercial, and municipal digital operations products and services
3. Coordinates and assists with Remote Deposit products hardware installations, set-up of sweep and ACH limits, and services customers throughout the set-up and beyond
4. Promotes Bank products and services by identifying opportunities and evaluating the needs of existing and prospective customers to make appropriate recommendations and or referrals to other lines of business
5. Onboards all new customers and accounts opened through the digital banking channel, ensuring all BSA, KYC, and CDD regulations are met prior to opening the account
6. Operationally supports and services initiatives new to the FSB digital bank, such as FX currency, crypto currency, BaaS
7. Works directly with Digital Operations Specialist II in identifying cases regarding digital operations inquiries/issues and relays resolutions to appropriate internal departments and customers, as appropriate
8. Completes requests under the direction of the Digital Operations Specialist II and Digital Operations Manager, as appropriate, and ensures the daily work in the department is completed timely and accurately
9. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
10. This job description is not exhaustive. The Digital Operations Specialist may be required to perform other duties as assigned

Job Related Qualifications - Education and Prior Experience:

Required:

• Education: High School Diploma or Equivalent
• Prior Experience: 2+ years of experience working in a banking environment, with exposure to and experience with business accounts and services

Preferred:

• Education: Associate Degree or Bachelor's Degree in business-related area of study
• Prior Experience: 1+ years of experience in a banking environment working with Treasury Management or Cash Management products or services

Competencies:

1. Attention to detail to ensure accuracy
2. Excellent organizational skills with the ability to manage multiple priorities and meet established deadlines
3. Responds to requests for information in a timely and professional manner
4. Working knowledge of Microsoft applications with the ability to learn new and existing Banking software
5. Strong interpersonal and communication skills (both written and verbal)
6. Strong sales orientation and customer focus

Physical Requirements:

1. Able to regularly sit for prolonged periods of time
2. Able to regularly stand for prolonged periods of time
3. Able to travel:
   1. Occasionally
      1. Within the corporate footprint
4. Extensive computer usage is required

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays

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The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.