Digital Product Analyst

About AllianceBernstein

We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 51 locations operating in 25 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.

Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!

Client Group Overview

The Client Group has a presence in the Americas, Europe, Asia and Australia, and is composed of four main areas:

• Sales & Client Services works with financial intermediaries and institutions to offer diversified investment solutions that help clients build and preserve their wealth
• Business Development is a conduit to the firm's investment teams and supports our clients and internal business partners through investment-platform and product content, messaging, competitive analysis and education
• Product Strategy & Development designs, develops and manages the firm's global lineup of investment services and considers clients' evolving needs to identify new opportunities
• Marketing promotes the firm and its services by creating, packaging and distributing content and messaging to engage diverse audiences through digital platforms and initiatives, strategic campaigns, and events

Job Summary

The Digital Product Analyst role will be a key partner in the support and ongoing enhancement of AB's global websites. Our websites serve over 1 million unique visitors in 30 countries and 12 languages around the globe. This role will partner with marketing leads and product management to understand the needs of all parties (users, business sponsors and web development) to gather information, analyze problems, create detailed and thorough documentation and provide solutions. The Digital Product Analyst will work closely with regional and marketing technology product managers and web development teams to evaluate new enhancement requests and manage expectations of prioritization and what is possible with stakeholders.

The candidate must have a very good understanding of technology and financial services business goals, agile methodologies and skilled in utilizing software development/project management tools like Jira and Confluence. Main tasks include collecting and documenting requirements and working with development and regional stakeholders to complete road mapped initiatives. This role will rely heavily on stakeholder feedback and coordination. Ideal candidate will also be a creative problem solver with an excellent work history and a drive to succeed.

Job Description

Specific responsibilities include but are not limited to:

• Experience working in collaborative environments requiring communication and feedback from multiple partners and stakeholders. Including: Business Sponsors, Marketing, Front-End Development, Back-End Development, QA, Production, Content, Strategy and Design
• Able to communicate well with technical teams and understand web development topics to lead backlog grooming, estimation, and sprint planning sessions as well as create detailed technical requirements, documentation and tickets
• Deeply understand the operations processes and systems powering the AB websites and Adobe Content Management System
• Facilitate working meetings effectively, using techniques such as active listening, negotiation and leadership. Tailor communication style to suit both face-to-face and virtual settings while offering strategic solutions to problems
• Ability to account for global enhancement needs of all parties, including business sponsors, technology and senior leadership
• Analyze and triage reported production issues and work with development team to resolve
• Navigate an Agile/Waterfall hybrid approach to development and able to properly write user story acceptance criteria and work in a sprint timebox

What makes this role unique or interesting?

• As part of a growing marketing technology team leading digital transformation at AB, this role offers the candidate ample opportunity to develop professionally by playing a key role in strategic initiatives, being exposed to diverse activities and individuals, and through training courses and other educational resources provided by AB.
• If the candidate is new to investment management, this will also be a great opportunity to immerse themselves in the industry while working for a supportive, compassionate organization.

Job Qualifications & Key Attributes

The ideal candidate should have:

• Experience in projects related to digital marketing, web development, or CMS platforms preferred
• Excellent writing, speaking, presentation and interpersonal skills
• Natural problem solver and self starter
• Comfortable working in systems and marketing technology tools such as:
  • Adobe AEM or component based CMS
  • Jira, Confluence or other project/development management software
  • Data Analysis tools such as Adobe or Google Analytics
  • Workflow and Sales/Marketing Automation tools (Workfront, Marketo, Seismic etc)
• Understanding of Agile and Scrum methodologies
• Experience in asset management industry a plus
• Fluent in Microsoft Office Programs: Word, Excel, PPT, Outlook etc
• 4-7 years of relevant experience

People of color, women, and those who identify as LGBTQ people are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.

Nashville, Tennessee