Digital Product Experience Specialist

About us:  

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.  

Sisal is now part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange. 

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment. 

What you’ll do: 

• You will join the team of ​​Product Lottery Experience​​ and in particular in the business / management ​​​digital projects dedicated to lottery products.​​​ reporting directly to ​Digital Product Experience Manager;

• You will have the opportunity to be involved ​in the process of digital transformation with customer point of view, focusing on the implementation of new online features dedicated to lottery products (i.g. SuperEnalotto), in order to enhance digital customer experience. You will have the opportunity to manage end to end projects (agile and waterfall): from the definition of business requirement to go live, coordinating project team involved. Each project will be also supported by monitoring and analysis of quantitative and qualitative kpi. 

Who you are: 

• You have at least ​2​ years of experience in ​ structured contexts focused on digital transformation, such as consultancy firms, communication agencies and end customers companies;

• You have a degree in ​Marketing or similar;

• You have excellent knowledge of ​customer journey and digital technicalities, knowledge of CMS, CSS, Adobe, Firebase is a plus​; 

• You are proficient in English and Italian, both spoken and written; 

• You are proactive, flexible, innovative, curious, determined, problem solver and goal oriented;

• You know work in a team, lead projects, monitoring performance​. 

Preferrably, you also have: 

• Previous experience in ​customer experience, complex omnichannel projects​; 

• Basic knowledge of agile framework, how to write business requirement, customer journey, digital analytics kpi.

What we offer you/you can expect from us: 

• Temporary contract​; 

• Hybrid work​;

• Company-Owned Devices: laptop and business mobile phone; 

• Meal Allowance; 

• Supplemental Health Insurance. 

Looking for a role that can support your learning and career goals: 

• Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches; 

• Continuous learning for soft and hard skills (es. learning platform; managerial learning) to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth;

• Support for parents, children and financial aid for mothers; 

• Volunteering during your working hours. 

Equal Opportunity  

Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression. 

Location: Italy, Milano, Via Ugo Bassi 6

#LI-Hybrid