Digital Product Management / Digital Product Solution Design

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American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses, and merchants worldwide combined with our innovative risk management, marketing, information management and data capabilities - enable us to offer an array of valuable services that enrich lives, encourage financial responsibility and build business success.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly reimagining what's possible-and we're proud to back each other every step of the way for over 160 years. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Business Overview

Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit & fraud risk and maintaining our customers' confidence in the security of the Digital Digital Products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products & Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software Digital Products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card & non card business globally.

As a part of this team, you'll work with the industry's best talent to create thoughtful and innovative Digital Risk Products that advance our market share and the way we do business. If you are interested in building the innovative Digital Risk Products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Digital Risk Products.

Job Responsibilities

There are diverse set of roles within Digital Product job family, with varying responsibilities and skill requirements. We aim to develop next generation software Digital Products and solutions to solve risk management needs using latest tools and technologies. Collaborate with multiple risk strategy partners, technology teams and other Digital Product teams to build & iterate on Digital Products that directly impact millions of customers and prospects.

A brief description of the roles and skills is outlined below:

Digital Product Management

• Create Digital Product vision and drive end-to-end Digital Product development including market research, competitive analysis, roadmap planning, prioritization, rationalization/globalization, feature & user story development, Digital Product design and launch

Digital Product Solutions Design

• Manage the implementation of risk Digital Products, drive global, reusable & configurable design, prioritization, rule authoring, testing, integration, and Digital Product launch using low-code tools. This cluster includes a diverse set of roles, with varying technical requirements from Low-Code tools to Pro-Code programming skills

Selected candidate will be allocated to one of these roles depending on the fitment, business needs and candidate's choice and experience.

Qualifications and Skills Required:

• Ability to drive project deliverables to achieve business results
• Ability to build positive relationships, operate effectively within large cross-functional teams, and influence business partners to drive ground-breaking change
• Strong communication & interpersonal skills
• Ability to learn quickly and work independently with sophisticated, unstructured initiatives
• Customer-centered design approach and experience developing software Digital Products or services in partnership with different business partners globally
• Experience in prototyping, iterative development, Scaled Agile Framework, and handling a backlog of initiatives optimally
• Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus
• Knowledge of MS Office - PowerPoint, Excel
• Bachelor's degree in mathematics, statistics, engineering, computer science, econometrics, or equivalent field of study
• Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another equivalent field of study preferred

• 1-2 years of experience in product development or management, or a related field for an Analyst role; 3-4 years in product development or management, or a related field required for Sr. Analyst position
• 3-5 years' experience in an agile Product Manager/Owner role. 5+ years of experience in Product Development or Management required for Senior Manager role

Salary Range: $80,000.00 to $155,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.