Digital Product Manager

WHO WE ARE

The Digital Product Manager is a key leader in the Digital Center of Excellence (DCOE) responsible for defining and owning the end-to-end product vision of Hallmark's omnichannel strategy.

They collaborate cross-functionally to align priorities and translate business use cases into product requirements creating innovative digital experiences that drive sales and improve customer satisfaction.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

As a Digital Product Manager, you will work closely with merchandising, business strategy, research, and analytics teams to gain a deep understanding of the business, customer, market, and competition. You'll lead and conduct research and analysis of data across multiple sources then use to drive product decisions and influence across the enterprise.

In this role, you will lead the work to deliver new direct to consumer (D2C) omnichannel capabilities and enhanced user experiences - working collaboratively with business and technology partners to deliver best-in-class products, services, and experiences within a variety of technology platforms. You will align stakeholders to develop a long and short-term omnichannel product roadmap supporting the business strategy, prioritize high impact work, define and negotiate minimum viable product (MVP) and maintain a robust product backlog.

Candidates must have strong communication with the ability to condense complex technical concepts into concise non-technical language. They should have a proven record of leading numerous, concurrent complex projects with multiple business partners, business acumen and the ability to present plans and opportunities with individuals at higher levels in the organization. They must exhibit corporate & interpersonal savvy and confidence leading technical projects under tight budgets and timelines.

Responsibilities include, but are not limited to:

• Define product visions and product roadmap that synthesize the needs of business.
• Prioritize product features, create epics and user stories and collaborate with agile development team to efficiently deliver quality products that align with business goals and drive value.
• Create a robust product backlog enabling the agile team to continually deliver business value every sprint.
• Manage progress and status communication with leadership teams and extended stakeholder teams across multiple functional areas.
• Gather, analyze, and use data to define KPIs, drive requirements build business cases and measure product performance.
• Identify opportunities for process optimization, process redesign, or development of new process/policies.

BASIC QUALIFICATIONS

• Bachelor's Degree or 4 years' professional work experience
• At least 3 years' experience in a digital product development environment in a product owner or product manager role
• Knowledge of direct-to-consumer (D2C) and mass-omni business strategies and processes
• Experience with agile development methodology
• Experience in data gathering and using data to drive decisioning

PREFERRED QUALIFICATIONS

• 3-7 years' experience in an omnichannel product management role
• Strong story telling skills with the ability effectively communicate cross-functionally across all levels of the organization.
• Experience working with direct-to-consumer (D2C) mass omni channel retailers, Manhattan Order Management System (OMS) and Manhattan Warehouse Management System (WMOS)
• Demonstrated experience leading numerous, concurrent and technically complex products partnering with multiple stakeholders with competing priorities
• Proven background in collaboration and creative problem solving to deliver upon business objectives and strategies.
• Experience using data to define business value, define priority, and manage trade-offs against competing priorities.

ADDITIONAL DETAILS

• This position is mainly remote, with travel to headquarters in Kansas City, MO at least twice annually

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)