Digital Product Manager

Job Description The Senior Associate Digital Product Manager will help deliver a brand new platform to enable real-time sharing of customer information across the enterprise. S/he will be highly motivated, customer experience obsessed, proactive, and innovative capable of driving enterprise-level product/platform objectives. The candidate for this role is a self-starter who is comfortable building new technology from scratch, and excited about powering extraordinary customer experiences. The candidate will need to collaborate across multiple products within and outside the CX & Personalization team. This role will be working closely with engineers, architects, data scientists, other product owners, and business leaders.
Senior Associate Digital Product manager:

• Help define the product's vision, solution design, and operating model through a clear understanding of the business and customer need through stakeholder engagement
• Own end-to-end delivery of product features, collaborate with the execution, identify and manage cross-team dependencies and risks , work with product(s), development teams and design to manage cross product dependencies
• Analyze data to define requirements in a structured manner, translate the analysis into tactical work plan and next steps, and employ data analytics to measure the success of the product
• Create initiatives, refine epics and user stories in our JIRA tool, as well as identify and engage cross-impacted teams to prioritize work
• Establish plan for roll-out / release of new features and functionality; includes playbooks, launch plans, UAT, etc.; working with Operations, Branch and Marketing
• Support products in defining, measuring and reporting on product analytics and success metrics
• Build and manage relationships across several stakeholders, including our team (product-design-technology), digital products, CCB lines of business, and functional partners

Qualifications

• Must be customer experience-obsessed
• Experience in product development and feature definition/ownership with exposure to large-scale product management
• Ability to manage and create structure out of ambiguity and fully embrace change in an ever-evolving organization
• Strategic and analytical thinker with ability to interpret data and metrics to drive change and to synthesize distinct data points into a clear strategic set of priorities and gain sponsorship for direction
• Experience working closely with engineers and architects, including enough understanding of technology and systems to effectively solution and collaborate
• Experience with Agile ways of working, Scrum and ability to adapt agile tools
• Resourceful and results-oriented self-starter, solid project management skills, and relentless attention to detail
• Collaborative team player
• Excellent written and verbal communication skills. Ability to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders and partners
• BA/BS preferred

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.