Digital Product Manager

Job Description

How will your role impact First Command?

The Digital Product Manager role will oversee the overall health, direction, and execution of a specific First Command Digital Platform (i.e., Salesorce.com). The role will work directly and indirectly with the Executive Leadership Team, Advisor Community, Marketing, BIS, Service Experience, and the Agile Teams to assist and drive the product's strategy, Roadmaps, Epics, and delivery. The Digital Product Manager will also develop an understanding of new technologies and trends, and build alliances with outside partners in the platform's community, including supporting partners, system integrators, and other customers.

What will you be doing?

• Participate in the development and design of a technology vision, strategy, and implementation path for the specific assigned platform and related applications

• Lead an effective team dedicated to fulfilling First Command's mission to our Clients and Field through highly successful program implementation, team engagement, and continuous improvement; create a culture of transparency and communication throughout the organization.

• Collaborate with the Business Architect, Solution Architects, Epic Owners to ensure the development, design, and implementation for seamless integration of different functional modules.

• Articulate vision and business value of building, supporting, and developing the digital platform by directing the analysis of initiative requests for development, analyzing feasibility and effort/cost balance; report back to platform LPM, EPIC Owners, and ELT.

• Work cross-functionally with Enterprise Architecture, UX, QA, marketing, sales, support, implementation, and other stakeholders and deliver on a shared vision of success.

• Effectively identify and manage cross-team dependencies

• Help develop communications material, value props, and high-level strategic justification to help explain the why of your product both internally and externally

• Serve as Product Manager in SAFe Agile events, activities, and initiatives

Who will you be leading?

The Digital Product Manager role directly and indirectly leads Teams, SME's, Developers, etc., to implement objectives, develop strategies, and execute on the planned roadmaps.

What skills/qualifications do you need?

Education

• Bachelor's degree

Work Experience

• 4+ years of related experience with desired specific assigned platform, configuration, and implementation of features
• Experience influencing key stakeholders and leading complex initiatives
• Experience working in an Agile environment preferred
• Experience working in financial services and /or banking preferred

Certifications (preferred)

• SAFe certification (SAFe for Teams, etc.)

Knowledge, Skills, and Abilities (all are required)

• Strong servant leader/customer service mindset
• Critical thinker with the ability to communicate, coach, influence, and interact effectively with all levels of employees and management (written and verbal)
• Collaborative team player with a teaming mindset
• Desire to continually grow, learn and upskill
• Attention to detail and strong organizational skills
• Self-motivated with the ability to manage multiple projects with minimal supervision or direction and initiative to take on new tasks when needed
• Must be creative and a strategic thinker
• Understands the industry, market, and product/service trends affecting the organization's competitiveness
• Keeps abreast of business, industry, and market information that may reveal business opportunities
• Works cooperatively with others to produce innovative solutions communicating effectively across different organization levels
• Expert on the feature, product
• Use common tools to create mockups, stories, and roadmaps
• Finds a way to measure and track customer satisfaction effectively throughout the product development
• Recognizes the business concerns and perspectives of others

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