Digital Product Manager - Growth

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Annual Salary: $78,000.00 - $92,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this position is to assist, guide and shape Commerce Bank's digital products and services for customers across desktop and mobile platforms. With a focus on growing product sales and enrollments to online services, this position will play a key role in evaluating existing digital offerings, strategic planning, and performing competitive analysis. This individual will work under minimal supervision with wide latitude for independent judgment. Must be highly skilled and have proficient knowledge of Banking business processes, experience with formal Software Development Life Cycle methodologies (e.g. Agile, Waterfall, etc.), and ability to solve complex customer problems through validated learning, process improvement, and technology.

Essential Functions

• Regularly review, maintain, and comply with Written Supervisory Procedures to ensure products are functioning as designed, accurate information is being presented, system issues are properly reported, and product releases are properly tested prior to a production release.
• Adept in the product sales and service enrollments within Digital Channels (e.g., Mobile, Desktop, etc.).
• Key Partner with assigned LOBs (e.g., Retail, Mortgage, Card, Trust, and SBB) to understand high level business goals and relative priorities.
• Knows the key competition's digital capabilities inside and out through monitoring competitors' digital offerings.
• Determine new features and enhancements to competitively position our digital products.
• Lead ideation, concept generation and concept evaluation activities using Design Thinking principles.
• Partner with User Experience Research to design, execute and synthesize product experiments.
• Gather customer feedback, recommend corrective actions to improve the customer experience, and work with internal and external partners to deploy those recommendations to the market.
• Manage multiple digital products (e.g., Bill Pay, P2P, Alerts, etc.) while facilitating the development of new features and functionalities.
• Integral team member working closely with IT Product Managers, Project Management Office, and IT Development and/or 3rd party vendors to manage the development timeline for new product development and maintenance projects.
• Key point of contact for IT Product Managers to quickly provide business decisions and own escalation of execution decisions.
• Partner with Legal and Compliance for approvals and risk mitigation.
• Work with IT resources and 3rd party vendors to reconcile production issues/concerns.
• Monitor internal/external feedback of desired enhancements and product deficiencies.
• Ensure project success through thorough user acceptance testing as well as coordinating communication, training and release schedules.
• Work with Marketing to define appropriate and tailored internal and external communication and marketing plans depending on customer impact and severity.
• Gather key performance indicators (KPIs) to identify trends and recommend corrective action plans as necessary.
• Perform other duties as assigned.

Knowledge, Skills and Abilities Required

• Intermediate knowledge of product management, business analysis and software development lifecycle.
• Advanced verbal and written communication skills, including ability to discuss controversial subjects with all levels and areas of the organization requiring tact and a commitment to finding common ground.
• Ability to not only track and compile KPI data, but ability to prepare graphical and narrative explanation of key trends and pertinent information.
• Proven ability to drive projects forward and ability to effectively communicate progress and/or barriers to stakeholders.
• Ability to successfully collaborate in a matrixed organization across departments and teams.
• Excellent organizational skills and attention to detail.
• Ability to effectively prioritize workload based on management direction.
• Excellent independent reasoning and sound judgment.
• Proven ability to manage projects, resources and collaborate with others.
• Demonstrated ability to present information and respond to questions from groups of peers and/or management.
• Proven ability to contribute ideas and recommendations to strategic initiatives.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Foster company success through a professional appearance, being courteous to customers and all Commerce Bank associates and by having a positive attitude.

Minimum Education & Experience

• Bachelor's Degree in Business, Finance, MIS, or related field, or equivalent combination of education and experience, preferred.
• 3+ years of Digital Product Development experience leading the development of digital products (retail banking solutions preferred) across all phases of the Software Development Life Cycle required.
• 2+ years of Web and/or Mobile platform/product experience required.
• 1+ years' experience managing and coordinating relationships with external business partners, preferred.
• NPDP certification preferred
• PSPO I certification preferred
• AIPMM ACPMPO certification preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Digital Product Manager II - Growth job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $78,000 to $92,000 annually. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

#LI-Hybrid

Location: 8000 Forsyth, St. Louis, Missouri 63105

Time Type:

Full time