Digital Product Manager - Money Movement (Remote)

This position is able to sit remote anywhere in the US.

Overview:

The Digital Team at M&T are makers, doers, and builders, working to create the most advanced customer-centric solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading digital experts, pushing boundaries, and taking risks. We're building an agile-oriented team of the most skilled and creative workers to solve complex problems, architect solutions, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today.

The Product Manager will be responsible for managing some of our money movement capabilities (Bill Pay, Internal and external transfers.) Develops the strategy or executes on the strategy defined for assigned digital products and services, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services follow existing Department processes and procedures.

Primary Responsibilities:

• Responsible for overall oversight of assigned digital products, services, or platform and delivery of products on a platform.
• Lead design, customer journey mapping and other product/project sessions.
• Provide ongoing support and resolution of issues and escalations with digital products or services.
• Track and manage key performance indicators (KPIs) for assigned digital products or services.
• Effectively communicate the product or service vision and strategy to business partners and leadership.
• Lead and influence cross-functional teams to support roadmap and resolve issues.
• Be an advocate for the customer by thoroughly understanding the customer experience and journey for product or service.
• Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
• Serve as lead liaison for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank's strategy and roadmap.
• Provide support for Incident Management
• Provide training and mentoring to less experienced team members.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor's degree and a minimum of 4 years' digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 8 years' higher education and/or work experience, including a minimum of 4 years' digital, marketing, product management, financial, operations and/or project management experience
• Strong interpersonal skills
• Strong verbal and written communication skills
• Strong analytical skills
• Excellent critical thinking skills
• Excellent problem-solving skills
• Demonstrated financial analysis skills
• Experience leading large group sessions

Education and Experience Preferred:

• Master's degree
• Experience with Bill Pay and other Money Movement solutions
• Experience with process mapping or customer journey mapping
• Knowledge of how to write technical and business documentation
• Experience working on digital technology projects
• Previous financial services industry experience
• Previous Agile experience

Location
Buffalo, New York, United States of America