Digital Product Owner, Account Management

General Summary:

The Digital Product Owner, Account Management is a key member of the team that is responsible for constantly improving the Digital experience for Cardinal Health customers. This role will work with key partners to define the customer experience end-to-end and develop the eCommerce and Digital Marketing roadmap for multiple digital products within Cardinal Health. The Product Owner works cross-functionally (with business owners, UX, search, marketing, operations, etc.) to set a compelling vision, creatively leverage all available internal resources, be a liaison with outside agencies where needed, and ensure execution achieves KPIs.

Responsibilities:

• Responsible for leading a cross-functional group of product experts, UX Design, UX Research, BA's, and Developers to bring the long-term digital eCommerce strategic vision to life for Cardinal Health.
• This position ensures all applicable Jira stories and capabilities are defined, cataloged, and executed to improve the experience of specific areas of the new eCommerce ordering platform.
• Be instrumental in developing a product roadmap to drive improvements.
• Create customer-centric experiences that have a direct impact on conversion and sales.
• Synthesize competing priorities to help drive solutions that enable a great customer experience while driving the business.
• Understand and incorporate business strategies and work with internal partners on creating digital experiences that bring those strategies to life.
• Anticipate changes in priority and product strategy and refine goals based on team and client feedback and industry and market trends.
• Lead projects in a high-performing team environment and effectively coordinate efforts across internal and external organizations, including a proven ability to effectively manage virtual cross-functional teams to achieve key deliverables.
• Must be a holistic thinker who can establish and drive end-to-end strategies and initiatives encompassing multiple functions and inspire a team to do the same.
• Analyze metrics and optimize online experience based on customer data.

• Report on key business KPIs (Key Performance Indicators) while possessing the analytics acumen to turn these numbers into insights that drive business priorities, project initiatives and results.
• Deliver recurring reviews of product roadmap and team performance to management and executive leadership.

Requirements:

• Bachelor's Degree preferred, MBA preferred.
• 3 - 5 years of experience in an eCommerce Product Management role preferred
• Experience with Agile Methodology
• This role requires a highly organized, strategic mindset to multitask on a variety of complex elements needed for the eCommerce platform.
• Excellent verbal and written communication skills, with the ability to communicate effectively across organization functions and levels and to write and prepare executive-level business correspondence.
• Outgoing, confident ability to express opinions and suggestions to peers and management.
• Experience with IBM Commerce, Adobe tools and/or comparable web platform
• Experience working within Agile Methodology
• Extreme attention-to-detail and ability to manage multiple projects & tasks simultaneously.
• The ability to cooperate in a team environment is critical, including the ability to lead through influence.
• Ability to execute in close partnership with manager and under tight deadlines.
• Excellent written and verbal communication skills
• Strong reasoning skills and an aptitude for problem solving.
• Proven ability to interact & collaborate across multiple disciplines to accomplish a common goal.
• Ability to drive teams to solutions on production/project issues, including internal customers and external vendors.
• Excellent leadership and communication skills

• Bonus points for digital transformation experience

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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