Digital Product Owner, Account Originations

Job Type

Full-time

Description

We are seeking a Digital Product Owner with account opening and/or loan originations experience within the banking, fintech, mortgage or insurance industry. This individual should have experience working with and supporting the integration of front, middle and back-office software. The ideal candidate has experience driving UX/UI and data requirements needed to deliver deposit, mortgage, and loan application software. In addition, the candidate must possess critical thinking skills and the ability to identify and solve complex problems in an independent and team environment.

Requirements

Duties and Responsibilities:

• Own the development, delivery, support, and on-going enhancements of all digital originations' experiences, including accountability for KPI and on-going LOB intake.
• A. Design & Technical Ownership

i. UX/UI development and enhancements

ii. Bug and error handling

iii. Monitor and manage user flow metrics, e.g., abandon rates

iv. Identify and communicate upstream & downstream data requirements

v. Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement

vi. Translates product roadmap features into well-defined product requirements including features, user stories and acceptance test criteria

vii. Terms & Conditions

viii. SSO integrations (public and authenticated environments)

ix. Channel management (public site, authenticated, desktop, mobile and tablet)

x. Develop test scripts and testing

xi. Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment

B. Non-Technical Ownership

i. Manage project and program roadmap while tracking daily sub-tasks and identifying dependencies and roadblocks

ii. Manage backlog prioritization

iii. Manage internal partnerships (marketing, contact center, compliance, fraud and risk)

iv. Manage annual risk assessment

v. Create change management procedures (support production releases and field training)

vi. Vendor management

vii. All annual reporting metrics

viii. Research potential new vendor systems

C. Other duties as assigned.

Required Experience

1. 5+ years working in the banking, fintech, mortgage or insurance industry

2. 3+ years working in a digital or fintech environment

3. 1+ year working as a product manager/owner or business analyst directly with digital account opening software

4. Experience in the implementation and support of front, middle, and back-office systems within the financial services industry.

5. Experience creating and managing a complex product plan in an efficient and timely manner.

6. Experience with system process mapping

7. Experience with providing in-depth product support to internal resources to assist in client inquiries.

Preferred Experience

1. Working knowledge of the some or all the following financial products: Mortgage, Retail & SMB Deposits (checking, savings, CD), Retail & SMB Card (debit, credit), Retail Lending (marine loans, auto loans, personal, HELOC), SMB & Commercial Lending (loans, lines, real estate).

2. Working knowledge of the following software platforms a plus, plus

a. Blend, Q2 Online Banking and Q2 account opening platforms (GRO and BAO)

3. Understanding of Agile workflow methodology

4. Understanding of Waterfall workflow methodology

5. Experience with collaboration tools such as: Jira, Confluence, and Miro

Employment:

• This role is based out of Lakewood Ohio (Greater Cleveland). Local employment is ideal; however, we are accepting full-remote candidates willing to travel to the home office on an as-needed basis.