Digital Program Coordinator

Job Type

Full-time

Description

The person in the Digital Program Coordinator role will play a critical part on the implementation and support team for a new web-based software application.

The Digital Program Coordinator will become an expert at custom and dynamic web-based software product and presenting it in a user-friendly, accessible way to non-technical audiences. The person in this role will utilize exceptional interpersonal and communications skills to give presentations, provide training and coordinate the collection of user information and data.

Responsibilities

• Consult with customers to generate and/or gather onboarding and setup information
• Complete website configuration
• Prospect new users from a pre-qualified list of leads
• Act as point of contact and coordination for vendor management
• Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients
• Gather feedback and generate and interpret analytical reports

Requirements

• Detail-oriented and highly organized
• Professional presentation experience, including ability to configure, coordinate and deliver web-based presentations
• Exceptional communication skills (verbal and written) including aptitude for customer service
• Exhibit strong understanding of interactive web-based sites and applications
• Proven ability to work independently, manage own priorities and schedule
• Demonstrated ability to make independent decisions with minimal day-to-day supervision
• High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook
• Major Plus (Not Required)
• Experience working with Content Management Systems (CMS) or other web-based tools

Required Experience

• Bachelor's Degree (or equivalent)
• Experience managing relationships with external customers
• Client or vendor management experience preferred