Digital Program Manager

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

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We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Program Manager (Journey Lead) is responsible for driving the innovation and prioritization of Taco Bell’s MAKE & FULFILL SQUAD to achieve defined business and customer outcomes. This role owns the ideation backlog and is responsible for developing a roadmap of initiatives enabling enhancements within both customer and team member journeys (digital and non-digital) – across products and platforms​.

This person serves as the squad expert on journey insights, leveraging customer and team member data and feedback to inform test ideation and test design​. They will work directly with the squad’s Portfolio Lead to jointly align on quick wins and high-impact tests for each sprint and ensure a healthy pipeline of test ideas​.  They will partner with technology Solution Architects, Operations experts, and other cross-functional teams to validate perspective against the squad roadmap and ensure Experience teams have the necessary requirements to execute on-time delivery​.

The Program Manager will lead all forward-looking squad-level events (e.g., ideation, refinement, & sprint planning), ensuring a healthy pipeline of ideas, setting acceptance criteria and value sizing, and laying out a clear work plan​. This role will own the design, development, and execution of all test initiatives while also packaging successful tests to scale across the system by creating a clear business case and determining the next steps.

The Day-to-Day:

• Lead product discovery, understand problems to solve, and define new capabilities to add to the product backlog to deliver against squad OKRs through agile methodology; Manage and refine the prioritized backlog and drive cross-functional prioritizations based on strategic business impact across digital and non-digital channels
• Lead ideation sessions and develop a roadmap aligned with business needs and technical capabilities leveraging customer and team member data and feedback to inform test ideation and design
• Partner with Senior leadership to align on wins and high impact test for each spirit and ensure a healthy pipeline of test ideas.
• Manage stakeholder collaboration and communications; Build cross-functional partnerships to ensure that projects align with evolving organizational standards for architecture, security, and portfolio standards/methodologies
• Work closely with solution architects and development teams to understand the technology enablers/constraints for new test ideas and product features to ensure teams have the necessary requirements to execute on-time delivery; finalize product requirements to include business and technical goals and constraints
• Oversee all live test initiatives set up to ensure all restaurant selection, communications, training materials, and timelines are available.

Is This You?

• Bachelor's Degree or equivalent years of relatable experience
• 8+ years of experience in digital program management or similar, building and executing a strategic roadmap of capabilities and related initiatives in areas of responsibility.
• Proficiency with project management tools (Monday.com, JIRA/Confluence), and agile methodologies/scrum ceremonies.
• Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, A/B testing)
• Proven ability to lead a combination of direct and virtual team members in a collaborative environment with demonstrated ability to manage vendors and build strategic partnerships
• Outstanding written and verbal presentation skills with the ability to effectively manage stakeholder communications and involvement as well as run product team meetings   

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Tuition reimbursement and education benefits 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$118,500 to $153,600 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

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