Digital Project Manager

Job Overview

Cendyn is currently seeking a Digital Project Manager to join our eCommerce division. Reporting to the Associate Director of Operations you will play a pivotal role in overseeing daily operational tasks and managing the onboarding process for new media customers to ensure successful campaign launches.

Responsibilities

Client Management

• Communication: Clear and effective communication both verbal and written is essential. Ability to be honest and transparent about timelines project progress and any issues that arise.

• Personalized Engagement: Tailor communication and services to meet the specific needs and preferences of each client.

• Active Listening: Ability to truly listen to clients understand their needs and respond appropriately.

• Empathy: Understanding and sharing the feelings of clients to build trust and rapport.

• Problem-Solving: Identify issues and develop solutions quickly.

• Dedication: Commitment to providing excellent service and achieving client satisfaction.

• Critical Thinking: Evaluating situations logically to make informed decisions.

• Negotiation Skills: The ability to negotiate outcomes that satisfy both client and company needs.

Project Management

• Plan execute and oversee digital marketing campaigns for new customers across various channels (Programmatic Paid Social Meta Paid Search etc.).

• Coordinate cross-functional internal teams to ensure timely delivery.

• Conduct initial client meetings to understand their goals and requirements.

• Monitor project progress track KPIs and report on campaign launch progress.

• Seamless execution of digital marketing campaigns and supporting various operational tasks.

• Develop and maintain onboarding materials and documentation.

• Keep rhythm of the team's daily activities and other strategic initiatives.

• Serve as the primary point of contact for clients addressing any concerns and providing regular updates during onboarding process.

• Prepare and present kickoff PowerPoint presentation

Operational Duties

• Identify operational requirements and opportunities for improvement

• Detail-oriented and able to identify and address potential problems before they escalate.

• Foster strong internal relationships to ensure long-term satisfaction and employee retention.

• Assist in identifying and implementing operational strategies and tools to improve the efficiency of processes.

Qualifications

• A bachelor’s degree in business marketing communications or a related field

• Proven experience in digital marketing and project management is a must.

• Understanding of digital marketing channels and tools.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Proficiency in project management software (e.g. Asana Trello ClickUp)

• Industry knowledge (a plus)

• A customer-oriented attitude

• Excellent communication and interpersonal skills

• Problem-solving aptitude

• Ability to work well with a team

• Minimum 2-4 years of experience in project management client services or a related customer-facing role

• Proficiency in MS Office PowerPoint with working knowledge of platforms (e.g. Zendesk Salesforce)

Work Environment:

This job operates in a home office environment. Occasional work inside a Datacenter operating environment will be required.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 9 a.m. to 5:30 p.m. and subject to changes by Manager’s communication and may have to accommodate client schedules in different international time zones.

Travel:

This position could require up to 10% travel.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.